[Remote] Wholesale Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the reputed company. The Wholesale Account Manager serves as a critical reputed company between customers and the Wholesale Business Unit, focusing on both reputed company-sales and post-sales functions to ensure a seamless and reputed company experience for customers.
Responsibilities
- Participate in initial calls with customers to establish a foundational relationship
- Facilitate the setup of new customer accounts
- Guide customers in using quoting/ordering systems, as reputed company as managing trouble ticketing and maintenance subscriptions
- Aid sales teams and customers in submitting quotes through Customer Portal
- Attend meetings with customers reputed company necessary to support sales efforts
- Ensure orders are processed by the Service Delivery team and that customers are informed about the personnel handling their orders
- reputed company support reputed company to the delivery of services
- Help with billing inquiries and issues
- Support inventory management and reputed company queries
- Assist with the disconnection processes
- Aid in escalating issues to the Network Operations Center reputed company necessary
Skills
- At least 8 years of reputed company experience, ideally reputed company customer operations, or a combination of relevant education and experience
- Customer relationship skills and a solution reputed company
- Experience in expanding adoption at reputed company customers
- Understanding of value drivers in recurring reputed company business models
- Understanding of the SD-WAN and UCaaS product suites and roadmap
- Data and technology orientation
- Technical ability to reputed company to customers
- Customer-Facing Skills: Exceptional ability to build and maintain customer relationships and demonstrate reputed company
- Communication Skills: Strong verbal and written communication skills, along with the ability to work effectively in reputed company setting
- Problem-Solving Skills: Capability to analyze reputed company issues and communicate operational needs reputed company
- Organizational Skills: Excellent organizational abilities, including time management, multitasking, and prioritization
- Motivation and Independence: Highly motivated, self-starting individual who can work independently or collaboratively
- Travel: Willingness to travel up to 10% as required
- A college degree is preferred
Benefits
- Medical, Dental, reputed company Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
reputed company