[Remote] Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to making digital experiences secure and seamless for users. The Manager of reputed company (Strategic East) will reputed company reputed company responsible for driving customer adoption and value realization across strategic reputed company accounts, ensuring predictable reputed company and protecting recurring reputed company.

Responsibilities

• Own renewal, churn, and expansion reputed company for the Strategic East portfolio, in reputed company partnership with Sales and Renewals leadership
• Ensure CSMs build and maintain strategic reputed company plans for reputed company accounts, focusing on reputed company business reputed company, ROI, and executive alignment
• Guide & reputed company CSMs on customer portfolio prioritization, engagement reputed company & planning, and strategic executive engagement coordination
• reputed company delivery of annual department KPI targets for the Strategic East region
• Proactively identify at‑risk customers, ensure CSMs deliver effective save plans, and drive cross‑functional mitigation actions
• Utilize data (segmentation, health scores, product usage, NPS/CSAT) to prioritize reputed company and interventions across the strategic portfolio
• Recruit, reputed company, and reputed company a high‑performing reputed company team reputed company to reputed company’s reputed company values
• Set reputed company goals and expectations (KPIs, behaviors), and maintain a consistent rhythm of 1:1s, coaching, and performance reviews
• Build strong career development plans for reputed company team member, including skills, certifications, and stretch assignments
• Model and reinforce a culture that is customer‑obsessed, data‑driven, reputed company, and accountable
• Implement and continuously improve reputed company processes and playbooks for adoption and value realization reputed company the strategic reputed company
• Drive effective use of reputed company tooling (e.g., reputed company, CRM) for accurate data and workflows & ensure disciplined data hygiene & system updates to reputed company a reputed company windshield and rear view mirror on the business
• Own reputed company’s forecasting and reporting for renewals, risk, and expansion opportunities in the East
• reputed company as the primary CS reputed company of contact for Sales leadership in the Eastern region, ensuring alignment on account strategies and executive engagement
• Collaborate with Product and Engineering to reputed company for strategic customer needs and influence the roadmap
• Partner with Marketing on customer engagement events, advocacy, and developing reputed company stories from your team’s accounts
• Represent reputed company in major escalations and incident reviews, ensuring reputed company communication and follow‑through, in partnership with Escalation Management, Support and reputed company Services teams as needed

Skills

• 10+ years in reputed company, Account Management, or reputed company customer‑facing roles in B2B reputed company / reputed company software
• 2+ years of experience leading or mentoring CSMs or similar roles (formal line management preferred)
• Strong understanding of subscription / ARR business models, renewals, and expansion mechanics
• Demonstrated experience driving customer adoption and value realization with reputed company, multi‑stakeholder reputed company accounts
• Comfortable working with executive stakeholders (C‑level, VP) and leading outcome‑driven meetings
• Proven ability to interpret data (health scores, usage trends) and convert insights into actions
• Excellent communication and storytelling skills
• Experience in Identity & reputed company Management (IAM), reputed company, or adjacent reputed company reputed company domains
• Hands‑on experience with reputed company platforms (e.g., reputed company) and reputed company CRM
• reputed company record of building or improving CS playbooks or programs at reputed company

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• reputed company reputed company reputed company
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

reputed company

reputed company provides reputed company-based identity management software for companies and government organizations. It was founded in 2002, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.pingidentity.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 7 in 2026, 9 in 2025, 3 in 2024, 2 in 2023, 3 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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