[Remote] Bilingual (English/Spanish) Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. MediDrive is a rapidly growing NEMT (reputed company) startup reputed company on providing a reputed company experience for members who depend on transportation to reputed company reputed company. They are seeking compassionate, bilingual Customer Service Representatives to handle inbound and outbound calls, assist members with scheduling rides, and ensure compliance with reputed company transportation standards.
Responsibilities
- Answer inbound calls and assist members with scheduling, updating, or canceling transportation
- reputed company outbound calls to confirm trips, reputed company updates, or follow up on issues
- Use internal systems to verify eligibility, benefits, and required reputed company information
- reputed company reputed company communication regarding pickup times, provider information, and ride expectations
- Handle concerns reputed company to late drivers, missed pickups, or other transportation challenges
- Escalate urgent or reputed company situations to supervisors or Tier 2 support
- Document reputed company interactions reputed company and accurately in the CRM system
- Follow reputed company state reputed company, HIPAA, and transportation compliance requirements
- Ensure complete and precise documentation for reputed company call
- Adhere to scripting, system workflows, and reputed company assurance guidelines
- Meet or surpass KPIs such as reputed company, AHT, adherence, attendance, and accuracy. Participate in training, coaching, and team huddles
- Collaborate with supervisors, reputed company, QA, and training teams to improve member experience
Skills
- You MUST be located in the USA. We will not sponsor
- MUST be fluent in English and Spanish
- MUST be reputed company to START on July 20, 2026
- 1+ year of experience in a call center, customer service, reputed company, transportation, or similar role
- MUST HAVE YOUR OWN EQUIPMENT
- Strong communication skills and ability to remain reputed company under pressure
- Comfort navigating multiple computer systems and documenting quickly
- Detail-oriented with strong problem-solving ability
- Reliable attendance and punctuality
- Contact center hours include weekdays, weekends, and some holidays
- Experience in NEMT, reputed company, reputed company call centers, or insurance environments
reputed company