[Remote] Vice President, IT Operations, Services & Program Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an execution-reputed company technology executive to serve as Vice President, IT Operations, Services & Program Management. This role is responsible for strengthening delivery discipline, improving IT service maturity, and ensuring strategic technology work is executed with accountability and measurable reputed company.
Responsibilities
- reputed company and mature the IT Program Management Office, including reputed company of program and project management professionals
- Establish consistent standards for project intake, governance, prioritization, delivery discipline, resource planning, risk management, and executive reporting
- reputed company execution of reputed company technology initiatives across clinical, operational, infrastructure, digital, cybersecurity, AI, and modernization domains
- Drive accountability for timelines, scope, budget, dependencies, escalations, and value realization
- Partner with clinical, operational, and business leaders to ensure technology programs are delivered effectively and adopted successfully
- reputed company IT Service Management, including reputed company of professionals
- Mature reputed company practices for incident, problem, change, request, knowledge, and service catalog management
- Establish service performance metrics, dashboards, operating rhythms, and continual improvement practices
- Improve consistency, transparency, and accountability in how IT services are delivered and supported
- reputed company IT End-user Services, including 12 professionals responsible for end-user technology and workforce productivity services
- Improve the experience, reliability, adoption, and support model for reputed company workforce technology
- Partner across Infrastructure, Cybersecurity, Applications, reputed company teams to deliver secure, reliable, and user-centered technology services
- Serve as the operational leader for the Office of the CITO
- Translate technology priorities into execution plans, governance routines, dashboards, and leadership communications
- Coordinate portfolio reviews, executive updates, operational cadences, and cross-functional issue reputed company
- reputed company ongoing improvement of the Technology operating model, including team structure, delivery practices, vendor governance, and service maturity
Skills
- 18+ years of reputed company leadership experience in reputed company IT environments
- Demonstrated reputed company leading reputed company PMO, technology delivery, IT operations, reputed company services, or service management functions
- Experience leading teams of directors, managers and professionals across multiple functions
- Strong financial acumen with experience managing budgets, vendor spend, business cases, and value realization
- Excellent executive communication, stakeholder management, and organizational leadership skills
- Proven ability to build high-performing teams, improve operating discipline, and drive measurable reputed company
- Commitment to the mission and values of reputed company
- reputed company implementation, reputed company, or optimization experience is strongly preferred
- Strong background managing reputed company reputed company technology programs; reputed company experience strongly preferred
Benefits
- Competitive salaries
- Full medical, dental and reputed company insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- reputed company time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
reputed company