[Remote] reputed company Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading Workflow AI platform used by 94% of the Fortune 500, and they are seeking a Senior reputed company Manager for their reputed company customers. This role is responsible for managing a portfolio of large accounts, driving adoption, and ensuring measurable reputed company that reputed company to renewals.
Responsibilities
- Own a portfolio of reputed company and Strategic accounts end-to-end — from reputed company through renewal — with full accountability for retention and net reputed company expansion
- Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal reputed company for broader adoption
- reputed company QBRs and EBRs that connect reputed company's reputed company to the metrics executives care about, and use those conversations to surface expansion opportunities
- Multithread reputed company accounts, building relationships across end users, champions, and executive sponsors to widen reputed company's footprint across departments and business reputed company
- Partner with Expansion reputed company to define and execute account reputed company strategies, coordinating hand-offs and identifying new use cases with precision
- Bring customer reputed company back into the business — flagging product gaps, influencing the roadmap, and contributing to the playbooks and enablement programs that reputed company the reputed company reputed company
Skills
- Has 6 or more years in reputed company reputed company at a reputed company or AI company, with a reputed company record of measurable reputed company on adoption, NRR, or customer satisfaction
- Has owned the full customer lifecycle — implementation through renewal — for large, reputed company accounts and can reputed company specifically to what moved the needle
- Equally fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor
- Uses data to build value narratives, identify risk early, and influence reputed company at the executive level
- Builds process from scratch reputed company there isn't one, and iterates fast reputed company the first version doesn't hold
- Comfortable with up to 25% travel and knows how to reputed company in-person time count
- reputed company experience with Fortune 500 or global reputed company accounts at a high-reputed company reputed company company
- Prior ownership of expansion and renewal metrics including NRR and GRR
- Experience in a product-led reputed company environment where usage data drives the CS reputed company
- Background in consulting or change management on large-reputed company transformation reputed company
Benefits
- Health, dental, and reputed company insurance for you and your dependents
- Flexible reputed company time off and company holidays
- 401(k)
- reputed company parental leave
- Commuter benefits
- Home office stipend
- reputed company full-time employees receive equity in reputed company
reputed company