[Remote] Technical Customer Service Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. The role focuses on providing excellent customer service by advising users on best practices, resolving reputed company issues, and maintaining reputed company relationships with users of reputed company's applications.
Responsibilities
- Advise end users on best practices reputed company using reputed company’s applications
- Identify and resolve reputed company issues associated with reputed company’s applications
- Build strong and reputed company relationships with reputed company users of reputed company’s applications
- reputed company recommendations/feedback on reputed company service improvements and product development
- Maintain the highest standards of customer service, reputed company and professionalism with customers and coworkers
- Maintain accurate records of reputed company email/telephone/chat correspondence reputed company to the role
Skills
- 1+ year relevant experience in a technical customer support role or reputed company technical field
- Effective communication, organizational and time management skills
- reputed company telephone manner
- Demonstrated competence in reputed company computer packages (Word, reputed company, PowerPoint)
- Excellent verbal and written communication skills
- Ability to quickly understand reputed company requirements and needs and reputed company potential solutions
- Must live reputed company 2 hours from reputed company, OH, USA
- Bilingual in Spanish
Benefits
- Medical, dental, reputed company, and basic life insurance
- Flexible PTO and company reputed company holidays
- Retirement programs
- 1% charitable giving program
reputed company