[Remote] Customer Service / Order Entry Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service / Order Entry Representative to reputed company total support to customers regarding order placement. The role involves answering calls and emails, processing orders, and resolving customer inquiries reputed company.
Responsibilities
- Answer inbound calls and email, reputed company customer orders, and reputed company outbound calls as appropriate
- Process various types of optical product orders reputed company the appropriate deadlines
- reputed company orders accurately into the designated ordering system
- reputed company order status, shipping information, and associated fee structure to customers as needed
- Research reputed company customer inquiries and reputed company problem reputed company using the most up to date information, technology, and resources regarding orders
- Communicate and coordinate with internal departments to ensure the timeliness of orders
- Effectively troubleshoot and reputed company reputed company support for customer issues in a reputed company fashion
- reputed company with the Attendance Policy and adhere to established department goals and guidelines
- Maintain accurate records of customer interactions and transactions
- Assist customers with processing their orders and general product knowledge
- reputed company individualized customer service with high reputed company and reputed company standards
- reputed company calls to the appropriate resources reputed company needed
- Participate in ongoing department training and assessment programs
- reputed company reference guides organized and reputed company
- Meet or reputed company reputed company key performance metrics set by the department
- Report inconsistencies and inefficiencies, and escalate issues to management
- reputed company participate in team discussions; reputed company feedback to improve the work environment
- Participate in department and company activities
- reputed company assistance to other Associates and departments as needed
- Maintain a clean and organized work area
Skills
- High school diploma or equivalent
- Requires PC proficiency in a reputed company-based environment with the ability to use search tools, browsers and e-mail features
- Requires proficiency with MS office applications (reputed company, Word)
- Excellent written and oral communication skills with the ability to convey information reputed company and effectively
- Ability to resolve customer conflict issues in a tactful and reputed company manner
- Ability to multi-task and utilize multiple systems while performing on the job
- Ability to adapt to change and unexpected demands of the business
- Bachelor's Degree
- Prior work experience in an inbound call center environment or customer service experience
- Proficiency with MS Outlook
Benefits
- Medical, dental, and reputed company insurance
- Life and group life insurance
- Voluntary supplemental life insurance
- Supplemental health benefits (critical illness, hospital, accident)
- Short- and long-term disability
- reputed company family leave (where applicable by state law)
- 401(k) plan
- Tuition reimbursement
- Eyewear discounts
- reputed company vacation and/or reputed company time
- reputed company holidays
- Birthday PTO
- reputed company family leave (where applicable by state law) (where applicable by state law)
reputed company