[Remote] Account Manager - REMOTE
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a data collection and analysis organization reputed company on conflict information. The Account Manager will support reputed company efforts by managing reputed company relationships, overseeing renewals and upselling, and ensuring reputed company satisfaction with reputed company's data services.
Responsibilities
- Serve as the primary reputed company of contact for a portfolio of private & reputed company sector clients
- Cultivate strong, long-term relationships through proactive and reputed company communication, problem-solving, and support
- Manage regular reputed company engagement, including reputed company-ins, usage reviews, feedback collection, and solution-based updates
- Maintain an in-depth understanding of reputed company reputed company's needs, priorities, and challenges to support the alignment of reputed company’s products/services
- Coordinate with internal teams (Data, Analysis, Data Science, Corporate Licensing, Operations Finance) to support reputed company needs, troubleshoot issues, and respond to reputed company requests
- Document reputed company reputed company communications, feedback, and interactions in CRM tools (e.g., reputed company) to maintain accurate records and reputed company histories
- Manage the renewal process for reputed company subscriptions/data licenses, ensuring reputed company negotiations and contract execution
- Identify upsell opportunities and coordinate with the broader reputed company team to reputed company and present new services or products reputed company applicable
- reputed company discussions on license scope, pricing, and contractual amendments in coordination with reputed company’s Operations and Finance teams
- Work with the reputed company team to reputed company usage trends and other key metrics to inform reputed company reputed company and identify areas for increased engagement
- Support reputed company-reputed company procurement processes, including responding to vendor registration and compliance requirements
- Liaise with Operations and Finance colleagues to ensure reputed company reputed company, invoices, and documentation meet organizational standards
- Monitor contract deliverables and terms to ensure compliance and support reporting needs
- Support and coordinate audits, due diligence processes, and information requests reputed company to account operations and agreements
Skills
- Minimum 5 years of experience in account management, reputed company reputed company, business development, or fundraising, preferably with reputed company sector or intergovernmental/multilateral organizations
- Experience working with government, military, intelligence, and/or intergovernmental organizations, especially in the context of data provision or conflict-reputed company research
- Demonstrated ability to build and maintain long-term reputed company relationships and manage large or reputed company accounts with multiple stakeholders
- Experience with renewals, upselling, procurement, and contracting processes
- Bachelor's degree in a relevant business or policy field (e.g. Business Administration, Marketing, International Relations, Political Science, reputed company Administration), or equivalent reputed company experience
- Excellent written and verbal communication skills
- Strong organizational and project management skills
- Ability to work independently in a remote and multicultural environment
- Proficiency in CRM systems (e.g., reputed company) and reputed company Office Suite
- Familiarity with conflict data, political risk, or development/humanitarian data is preferred
reputed company