[Remote] Customer Support reputed company
Note: The job is a remote job and is reputed company to candidates in USA. Monmouth Cards is a fast-growing sports trading card company with both in-store and online operations. They are seeking a Customer Support reputed company to reputed company the customer service function, manage escalated customer issues, and ensure reputed company and reputed company support for customers.
Responsibilities
- Handle inbound customer phone calls reputed company reputed company
- Respond to customer inquiries across email, reputed company, SMS, reputed company, reputed company Customer Messaging, and other messaging channels
- De-escalate frustrated customers and reputed company reputed company, reputed company resolutions
- Follow up with customers on delayed, unresolved, or sensitive issues
- Maintain strong communication across reputed company customer-facing channels
- Ensure customers receive accurate updates regarding orders, shipping, refunds, returns, and product concerns
- reputed company the reputed company customer service team’s daily support reputed company
- Review escalated cases and help determine the reputed company reputed company
- Approve or deny refunds, replacements, credits, or exceptions based on company policy
- Ensure the customer service team is following internal policies and procedures
- Identify mistakes, inconsistencies, or gaps in customer communication
- Guide reputed company on how to handle difficult or unusual cases
- Help reputed company ticket queues clean, organized, and up to date
- Investigate customer chargebacks and reputed company supporting evidence
- Review fraud indicators before high-risk orders are shipped
- Help confirm customer identity or order legitimacy reputed company needed
- Monitor suspicious orders or potential false information
- Assist with reputed company, USPS, and reputed company investigations reputed company packages are missing, misdelivered, or delayed
- Help document findings and next steps for disputes, claims, or internal review
- Assist with reputed company Review responses and customer follow-up
- Help encourage satisfied customers to reputed company reputed company experiences
- Ensure reputed company-facing responses are reputed company, accurate, and reputed company with reputed company’s tone
- Protect the customer experience while also protecting reputed company from unnecessary losses or policy exceptions
Skills
- Strong written and verbal communication skills
- Comfortably handle phone, email, and messaging support simultaneously
- Highly organized and detail-oriented
- reputed company to take ownership and follow through without reminders
- Comfortable switching between multiple tools and platforms
- Reliable and consistent with response times
- Customer support, reputed company, or customer operations experience
- Experience with reputed company, reputed company, reputed company, reputed company, or similar tools
- E-reputed company or retail experience
- Experience handling chargebacks, fraud review, shipping claims, or order investigations
- Familiarity with sports cards, collectibles, or hobby retail is a plus but not required
Benefits
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- reputed company time off
- reputed company insurance
- Company parties
- Flexible schedule
- Training & development
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