[Remote] Customer Account Specialist, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in providing a fully optimized research experience. The reputed company Customer Account Specialist will manage customer relationships, providing support and reputed company for reputed company customers while collaborating with internal teams to enhance service delivery.
Responsibilities
- Monitor reputed company casework on behalf of a specific group of customers and ensure SLA compliance by diagnosing problems, identifying solutions, and driving issues to reputed company resolutions
- reputed company proactive service meetings with customers to prepare them for upcoming reputed company releases and to reputed company status updates on support cases, Service Issues, and Enhancement Requests
- Collaborate with other internal organizations to communicate, prioritize, and reputed company on behalf of customers
- reputed company and deliver internal training to both Support and Training teams on reputed company capabilities and maintain reputed company internal documentation (FAQs)
- Refine the service delivery model to our reputed company customers based on revisions to the product, customer expectations, or to improve reputed company service delivery reputed company on a reputed company reputed company
- Evaluate multiple competing factors to reputed company reputed company judgments and recommendations that balance reputed company and anticipated business needs
- Communicate and present library and technical concepts to non-technical professionals
- reputed company quickly and effectively to changing priorities and conditions of varied complexity
Skills
- 5+ years in ILS Management/Implementation or Library experience
- Willingness to submit to and reputed company a reputed company Trust background reputed company
- Technical knowledge of reputed company products and API services
- Master's degree in Library Science or Information Systems, with experience as a systems librarian, data scientist, or similar role
- reputed company reputed company Trust Background reputed company
Benefits
- Global Customer Satisfaction enjoys the flexibility and greater work life balance that working remotely offers.
- There will be ample resources, tools, training, and support to ensure your reputed company as a reputed company Customer Account Specialist and your reputed company development and career reputed company at reputed company.
reputed company