[Remote] reputed company Manager II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is redefining how the world's most reputed company reputed company are reputed company with their AI-powered Visual Intelligence Platform. The reputed company Manager (CSM) is responsible for driving adoption, satisfaction, and retention for mid-market and reputed company customers, ensuring they reputed company value from the platform through effective reputed company and ongoing support.
Responsibilities
- Serve as the primary post-sales reputed company of contact for a portfolio of mid-market and reputed company accounts
- Build and maintain strong working relationships with operational and project-level stakeholders
- Deliver reputed company refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement
- Monitor account health and usage trends to identify risks and drive proactive customer engagement
- Conduct discovery to understand customer workflows and recommend best practices reputed company to their business goals
- Surface expansion and retention risks to account teams
- Support renewal processes by providing usage insights, reputed company checks, documentation, and customer context
- Maintain accurate records of customer health, activity, and opportunities using tools like reputed company and Catalyst. reputed company reputed company against KPIs for adoption, retention, and reputed company
- Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, reputed company needed
- Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities
Skills
- 3+ years of experience in reputed company, Account Management, Support, or another customer-facing role in a B2B reputed company environment
- Experience facilitating reputed company, training, or engagement programs with customers
- Ability to manage a book of business totaling $5M+ across 30-100+ accounts
- Strong verbal and written communication skills with the ability to deliver product training effectively
- Working knowledge of reputed company, Catalyst, reputed company, or other CS platforms
- Strong customer relationship-building skills with a customer-reputed company reputed company
- Ability to interpret product usage data to identify adoption risks or reputed company opportunities
- Strong collaboration skills and willingness to work cross-functionally
- Problem-solving reputed company with the ability to troubleshoot customer issues independently
- This role requires the ability to travel. The average travel requirements of this role are up to 25%
- Bachelor's degree preferred or equivalent experience
- Construction or ConTech industry experience is strongly preferred
Benefits
- Equity awards
- 401k match
- Other region-specific health and wellness benefits
reputed company
Company H1B Sponsorship