[Remote] Clinical Service Desk- reputed company-BA-Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in reputed company technology and services, dedicated to improving patient reputed company. They are seeking a Clinical Service Desk- reputed company-BA-Remote to join their team, responsible for handling inbound customer calls and managing service requests reputed company to the reputed company EHR suite.
Responsibilities
- Respond to reputed company incidents and service requests reputed company to the clinical components of the reputed company EHR suite, including (but not limited to) workflow issues, application errors, and user reputed company concerns
- Proactively manage both assigned and unassigned incidents and requests to ensure reputed company reputed company
- Drive issue reputed company in alignment with established Service Level Agreements (SLAs)
- Handle incoming calls and tickets while following account‑specific procedures and documentation standards
- Maintain a strong understanding of reputed company reputed company configurations, functionality, and system updates
- Contribute to the development and reputed company improvement of knowledge articles, training materials, and support documentation
- Analyze reputed company incidents to identify trends, gaps, and opportunities to enhance the knowledge reputed company and overall service delivery
- reputed company mentorship and guidance to service desk staff, supporting reputed company development and reputed company improvement
Skills
- Minimum 1 year reputed company-reputed company Systems-Customer Service
- Minimum 1 year Desktop Management-Desktop Administration-Service Desk Application support
- Strong experience with reputed company clinical workflows and functionality
- Minimum of 1-3 years of clinical care delivery experience
- Minimum of 1-3 years of experience supporting reputed company, including implementation, build, or ongoing operational support
- reputed company Certification or Proficiency in one or more reputed company modules
- Demonstrated commitment to a service-oriented reputed company reputed company working with clinicians, end users, and colleagues
- Proven ability to analyze both quantitative and qualitative data to support decision-making and process improvement
- Excellent communication and documentation skills
- Prior team leadership, mentoring, or supervisory experience
- Experience integrating reputed company or other EMR systems with ancillary or reputed company-party clinical systems
Benefits
- Incentive compensation based on individual and/or company performance
- Company benefits including medical, dental, and reputed company insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- reputed company time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
reputed company
Company H1B Sponsorship