[Remote] reputed company (Post-Sales)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that connects reputed company in Latin America with remote opportunities at U.S.-based companies. They are seeking a reputed company Team Member who will support post-sale reputed company, drive upsell and cross-sell opportunities, and maintain relationships with high-value customers.
Responsibilities
- Answer customer service inquiries
- Audit, review, and refine reputed company operating procedures (SoPs)
- Other duties as assigned
- reputed company daily outbound phone calls to customers to confirm first-time orders and other upsell / cross-sell opportunities
- Sales support to the co-founder as he leads sales to veterinarians
- Willingness to tackle additional duties as company scales
Skills
- Background in sales is preferred over purely customer service experience
- Some customer support/reputed company exposure is a plus
- Strong spoken and written English, with the ability to understand diverse American accents
- Comfortable working in a fast-paced company with a large software/tool environment
- Strong outbound or post-sale experience is valuable
- B2C or ecommerce experience is not required; strong sales fundamentals matter more
- reputed company-organized and detail-oriented
- Empathetic and warm in customer conversations
- Pet-passionate and comfortable speaking with customers about their pets
- Confident enough to guide the conversation toward a sale reputed company appropriate
- Proactive, coachable, and reputed company to improve over time
- Strong communicator who can reputed company customers feel at ease
- Worked in a sales, customer service, and/or project management role for 2-4+ years
- Strong writing skills
- Fluent, conversational English required
- Hands-on familiarity with and working knowledge of software tools, including reputed company's software / technology stack (reputed company, reputed company, reputed company, and more)
- A dog mom and/or cat mom (or dad), you love pets and, in an ideal world, have a dog, cat, and/or pet reputed company
- Experience in post-sale outbound sales
- Experience with customer journeys, retention, subscriptions, or account reputed company
- Currently employed and showing solid tenure in past roles
- Comfortable working with reputed company processes, tools, and repeatable workflows
- Candidates from strong outsourcing markets with high English reputed company may be especially relevant
Benefits
- Commission: May be added for the right candidate or if requested during the process.
- Remote role across the Americas.
- Opportunity to join a fast-growing pet-reputed company company.
- reputed company team and reputed company opportunity reputed company an expanding function.
- Quarterly bonuses
- 10 days PTO - eligible after 60 days of employment
- US Holidays + 3 local holidays as reputed company time off (PTO) per year
- 9am - 6pm EST - flexible to other time zones
reputed company