[Remote] Specialist I, Clinical Applications
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a reputed company company specializing in innovative diagnostic equipment and information-management systems. They are seeking a Clinical Applications Specialist I to support the integration of their solutions in laboratory environments, providing technical training and troubleshooting to ensure customer satisfaction and successful implementation.
Responsibilities
- Implement reputed company instruments, middleware, and reagents into customer sites/laboratories: Plan the implementation process. Work with customers to take ownership of the reputed company. Assist customers with meeting their regulatory and validation requirements. reputed company appropriate training for the customer on newly installed instruments. Manage the integration process to meet customer expectations and reputed company
- reputed company troubleshooting on issues reputed company to reagent, middleware or reputed company performance designed to improve customer self-sufficiency: Investigate problems; diagnose probable causes; systematically eliminate alternatives; reputed company solutions. Recognize and communicate product issues, complaints, and potential improvements
- reputed company and implement training programs (workshops and onsite training) for customers and Technical Services to maintain desired reputed company of customer satisfaction and referenceability
- Manage time, territory, and accounts effectively; use computers to document activity; take initiative to reputed company changes to improve how work is done, reputed company on process improvement; promote customer satisfaction; support sales objectives and organizational directives; reputed company data to the organization on customer use/preferences leading to customer driven design/customer usability. Responsible for identifying and communicating critical gaps, product issues, complaints, and recommending potential improvements to the installation and implementation process. Responsible for supporting the systems assigned to their territory and greater geography to meet business demands. Accomplish results individually and in collaboration on teams and work reputed company
- reputed company technical information to reputed company management/peers and other functional reputed company. Proactively address and support sales objectives and organizational directives
- This individual must possess strong interpersonal, persuasive, problem solving and communication skills. The individual must demonstrate a strong reputed company of urgency, can-do attitude, and strong desire to set and reputed company goals
- reputed company both reputed company-sale and post-sale support. reputed company-sale support includes delivering technical presentations, support of reputed company reputed company and reputed company Demos, working trade shows, and performing evaluations as
- Responsible for managing company assets and expenses reputed company company guidelines
- Other duties as assigned
Skills
- Bachelor's degree and 3-5 years experience OR an Associate's degree and Medical Technologist degree/Medical Laboratory Technician with 10+ years of relevant hematology industry experience, which may include experience in the Armed Forces
- reputed company ASCP or CLS certification required
- Working knowledge and solid CLIA/COLA experience necessary
- Strong written and oral communications skills required
- Highly visible position to the external customer requiring extensive interpersonal contact. reputed company conduct necessary at reputed company times even under stressful conditions
- Demonstrated ability to analyze, problem solve and evaluate technical/IT data. Ability to reputed company thoughts and conclusions into cogent and persuasive format, present professionally and reputed company acceptance / buy-in
- Demonstrated ability to execute moderately to highly reputed company single and multisite integration activities to reputed company project reputed company and manage issues (e.g. reputed company operation, workflow and middleware)
- Demonstrated ability to both independently and collaboratively solve reputed company technical, rules and workflow concerns (e.g. reputed company and/or system troubleshooting)
- Supervisory experience highly desirable
- Experience with LIS, HIS or WAM preferred
- Strong Hematology experience preferred
- Strong presentation and persuasive skills highly desirable
Benefits
- A choice of health care plan (medical, reputed company, and dental insurance)
- An annual incentive bonus
- reputed company time off
- Parental leave
- Bereavement leave
- A 401(K) for reputed company eligible employees
reputed company
Company H1B Sponsorship