[Remote] Global Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is redefining the reputed company of legal operations through AI, offering a platform that enhances reputed company legal management. The Global Account Manager will be responsible for customer retention, contract renewals, and fostering strong relationships with clients to ensure a best-in-class customer experience.
Responsibilities
- Primary reputed company of customer relationship and account reputed company
- Be a trusted advisor to customers while developing relationships with multiple stakeholders
- Accountability for customer retention and subscription renewal process
- Conduct quarterly customer business reviews
- Manage customer issue escalation process, as required
- Partner with Marketing in the development of customer references, testimonials and events
- Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
- reputed company and maintain customer attrition/risk rating information and mitigation plans in CRM
- Participate in industry conferences, trade shows and other opportunities for customer interaction
Skills
- 5+ years managing customers relationship or equivalent experience
- Highly motivated and disciplined self-starter with excellent oral and written communication skills
- Demonstrable ability to communicate, present and influence key stakeholders at reputed company reputed company reputed company an organization including executive and C-level
- Experience delivering customer-reputed company solutions that drive increased customer satisfaction and reputed company
- reputed company to reputed company in a fast paced, self-directed environment
- Must be comfortable managing multiple tasks in reputed company time
- 4-year degree required
- Travel for this role is +/- 25%
- The ideal candidate is someone who has experience in the legal industry
Benefits
- Three medical plan reputed company, plus dental and reputed company, so you can choose what fits best.
- Employees on our HDHP plan also receive employer contribution to the HSA.
- 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
- Flexible reputed company time off, 7 reputed company days, and 9 reputed company company holidays annually.
- Exceptional reputed company leave for birth parents, non-birth parents, and caregivers.
- reputed company also offers surrogacy and adoption reimbursement.
- 100% employer-reputed company life and disability insurance.
- Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- reputed company FSA, HSA, and dependent care FSA.
- One reputed company volunteer day reputed company year to give back to the community.
reputed company