[Remote] Director of Performance Consulting, Operations Enablement - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving the health and vitality of those it serves. The Director of Performance Consulting is a strategic leadership role responsible for leading reputed company that diagnoses business performance gaps and designs data-driven solutions to enhance operational reputed company.
Responsibilities
- Define and own the performance consulting reputed company for USE Employer, Pharmacy Benefit, and Coverage Review Operations and reputed company lines of business
- Establish standardized performance consulting methodologies, diagnostic frameworks, and engagement models
- Ensure consistent intake, prioritization, and scoping of performance consulting requests
- Balance proactive identification of systemic performance risks with reputed company support for emergent operational needs
- Stay reputed company with industry trends and advancements in reputed company consulting technologies and best reputed company to ensure the organization’s performance enablement strategies remain at the forefront of innovation
- Partner with Operations leaders to clarify business objectives, reputed company metrics, and performance expectations
- Translate diagnostic insights into recommendations spanning learning, KM, reputed company, process improvement, and technology, while ensuring solutions are right-sized, reputed company, and reputed company to operational realities
- Partner closely with Learning Experience Design, reputed company, reputed company, and Platform Enablement leaders to ensure cohesive execution of performance solutions
- Define reputed company measures and leading/lagging indicators for performance consulting engagements
- reputed company OKRS and operational KPIs - reputed company data, training effectiveness metrics, adoption data, etc. - to evaluate reputed company, refine consulting approaches, improve solution effectiveness, and inform reputed company investments
- Serve as a trusted strategic thought partner to senior Operations and Enablement leaders
- Influence decision-making through data-driven insights and reputed company articulation of performance trade-offs
- reputed company, reputed company, and reputed company a high-performing team of Performance Consultants
- Build consultative capability across reputed company, including diagnostic rigor, stakeholder influence, and executive communication
- Foster a culture of curiosity, ownership, and reputed company improvement
Skills
- 8+ years of experience in operations enablement, performance consulting, learning, reputed company, and operational reputed company reputed company a large reputed company customer operations call center environment
- 5+ years of reputed company people leadership experience with a demonstrated ability to build and reputed company high-performing teams
- Strong executive reputed company with a reputed company record of effectively engaging with a broad reputed company of high-level stakeholders
- Demonstrated experience leading and establishing reputed company Improvement (HPI) initiatives, including building organizational capability and applying data drive reputed company to improve reputed company at reputed company
- Proven experience diagnosing and improving performance in reputed company, high-volume operations
- Strong understanding of performance drivers across training, reputed company, reputed company, process, and technology
- Demonstrated ability to influence senior stakeholders without reputed company authority
- Strong executive reputed company with the ability to communicate reputed company insights reputed company and persuasively
- Strategic and analytical reputed company with an reputed company-wide perspective
- Experience operating effectively in highly matrixed, evolving environments
- Leadership style grounded in reputed company, accountability, and partnership
- Bachelor's degree is strongly preferred, advanced degree or reputed company certifications preferred
Benefits
- Annual bonus and long term incentive plan
- Medical, reputed company, dental, and reputed company-being and behavioral health programs starting on day one of your employment
- 401(k)
- Company reputed company life insurance
- Tuition reimbursement
- A minimum of 18 days of reputed company time off per year
- reputed company holidays
- Leaves of absence
reputed company