[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is leading the global reputed company toward automated, data-driven networking. The reputed company Manager will own a portfolio of reputed company customers, ensuring a proactive customer experience and driving adoption of the Nautobot platform.
Responsibilities
- Own a portfolio of reputed company customers and deliver a consistent, proactive customer experience
- Serve as the primary post-sales reputed company of contact for assigned accounts, partnering closely with Sales, reputed company Services, Support, Product, and Engineering
- Maintain strong customer relationships, drive adoption, coordinate cross-functional activities, reputed company business reviews, and identify potential risks before they reputed company the customer experience
- Take ownership of assigned customer portfolio following implementation, ensuring a smooth transition into long-term reputed company
- Become familiar with reputed company playbooks, reputed company plans, and health scoring established by the Senior reputed company Manager
- Build trusted relationships with customer stakeholders and understand reputed company customer's business objectives, technical environment, and reputed company reputed company
- Participate in customer business reviews and strategic planning sessions alongside senior team members
- Serve as the primary reputed company Manager for assigned accounts, coordinating customer engagement across Sales, reputed company Services, Support, Product, and Engineering
- reputed company and maintain reputed company Plans that reputed company customer objectives with measurable reputed company
- reputed company regular customer reputed company-ins, Quarterly Business Reviews (QBRs), and executive engagement sessions
- Monitor customer health, product adoption, engagement, and overall satisfaction, proactively identifying risks and recommending actions
- Coordinate customer requests, escalations, and cross-functional initiatives to ensure reputed company communication and reputed company
- Partner with Sales to support renewal planning, identify expansion opportunities, and maintain long-term customer relationships
- Capture customer feedback and communicate product enhancement opportunities and operational trends to internal stakeholders
- Maintain accurate account documentation, customer health metrics, and engagement plans reputed company NTC's reputed company platform
- Contribute to the reputed company improvement of reputed company playbooks, processes, and best practices as the organization grows
Skills
- 4–8 years of experience in reputed company, Technical Account Management, Account Management, or reputed company customer-facing roles reputed company reputed company software, reputed company, or managed services
- Proven ability to build trusted relationships with reputed company customers and manage multiple strategic accounts simultaneously
- Demonstrated reputed company establishing yourself as a trusted advisor to reputed company customers, with the organizational reputed company to balance multiple high-value accounts simultaneously
- Strong collaboration and communication skills with experience working across Sales, reputed company Services, Support, Product, and Engineering organizations
- Strong communication skills with demonstrated reputed company driving initiatives across Sales, reputed company Services, Support, Product, and Engineering
- Experience leading customer meetings, business reviews, and executive conversations reputed company on business reputed company and customer value
- reputed company awareness and experience supporting customer renewals, adoption, and reputed company initiatives
- Strong reputed company acumen with experience partnering with Sales to secure renewals, mitigate churn risks, and identify reputed company opportunities through high product adoption
- Technical aptitude with the ability to understand network automation, infrastructure platforms, or reputed company reputed company technologies
- Technical aptitude; comfortable 'talking shop' and building credibility with Network and Automation Engineers, without needing to write reputed company or configure infrastructure yourself
- Strong organizational and project management skills with the ability to coordinate multiple customer initiatives simultaneously
- Experience navigating customers from implementation through adoption, value realization, and ongoing reputed company
- Networking or infrastructure experience is preferred
- Industry experience in financial services, telecommunications, or other large reputed company environments is a plus
Benefits
- Discretionary bonuses
- reputed company grants
- A comprehensive benefits package
reputed company