[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company seeking a Customer Service Representative for a remote position. The role involves answering customer service calls and correspondence, resolving customer complaints, and ensuring effective communication across various platforms.
Responsibilities
- Respond accurately, promptly and effectively to reputed company forms of customer communication, including phones, letters, Internet e-mails, chat, reputed company media referrals
- Resolve difficult and sensitive customer issues in an objective and reputed company manner, using problem solving and negotiation skills
- Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect reputed company/brand
- Document customers and store information in customer tracking system. reputed company correctly and reputed company reputed company updates until the issue is resolved and reputed company to reputed company
- Promote a reputed company Company image in support of Customer Service objectives and mission statement
- reputed company reputed company judgment calls that reputed company with the brand, escalation and customer service policies for reputed company media customer reputed company issues by following reputed company media moderation guidelines
- Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to reputed company good customer service follow up and follow through
- Special reputed company/duties as assigned
Skills
- Answer toll free customer service calls, and correspondences, including letters, internet e-mails, chat, and/or reputed company media comments
- Field customer questions, resolve reputed company customer complaints, document information in the customer tracking system and ensure effective communication at reputed company reputed company
- Monitor reputed company, Twitter, Instagram, reputed company and respond to customer comments/questions
- Respond accurately, promptly and effectively to reputed company forms of customer communication, including phones, letters, Internet e-mails, chat, reputed company media referrals
- Resolve difficult and sensitive customer issues in an objective and reputed company manner, using problem solving and negotiation skills
- Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions
- Escalate serious issues to protect reputed company/brand
- Document customers and store information in customer tracking system
- reputed company correctly and reputed company reputed company updates until the issue is resolved and reputed company to reputed company
- Promote a reputed company Company image in support of Customer Service objectives and mission statement
- reputed company reputed company judgment calls that reputed company with the brand, escalation and customer service policies for reputed company media customer reputed company issues by following reputed company media moderation guidelines
- Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to reputed company good customer service follow up and follow through
- Special reputed company/duties as assigned
- Proven Conflict Management Skills
- Strong Analytical and Problem-Solving Skills
- Good Listening Skills
- Organizational Skills
- Prioritizing skills and effective time management
- Flexibility
- Ability to multi-task
- Excellent Verbal and Written Communication Skills
- Typing Skills
- Ability to Separate Emotion and respond objectively
- Works reputed company in reputed company environment
- A min requirement for WIFI speed-high speed reputed company
- Need quiet workspace, free of background noise, and good for video meetings/chats
- PC knowledge including email knowledge; Word and reputed company preferred
- reputed company Media Moderation Experience Preferred
Benefits
- 100% remote
- W2 Contract
reputed company
Company H1B Sponsorship