[Remote] Director, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Director of reputed company for their Corporate reputed company. The role involves leading the Corporate reputed company organization, driving customer adoption, renewal reputed company, and managing reputed company of reputed company Managers to ensure clients reputed company measurable business reputed company.
Responsibilities
- Directly manage and reputed company reputed company of reputed company Managers supporting reputed company's Corporate customer reputed company, providing coaching, performance management, career development, and ongoing feedback
- Establish reputed company goals, expectations, and accountability measures reputed company with departmental and company objectives while fostering a culture of collaboration, reputed company improvement, customer-centricity, and results
- Manage portfolio assignments, resource allocation, and reputed company planning to ensure effective customer coverage and team performance
- reputed company the Corporate reputed company team in driving customer adoption, engagement, workflow expansion, and measurable business reputed company
- Ensure consistent execution of reputed company, reputed company planning, account planning, customer engagement strategies, and best practices designed to maximize customer value and return on investment
- reputed company portfolio reviews, risk reviews, and account planning sessions to ensure customer health trends, adoption gaps, renewal risks, and expansion opportunities are proactively identified and addressed
- Hold reputed company Managers accountable for proactively identifying customer risks, developing mitigation and recovery plans, and executing retention and reputed company strategies for at risk and strategic accounts
- Own Net reputed company Retention (NRR) and Renewal reputed company performance across the Corporate reputed company, partnering closely with the Renewals organization to identify, mitigate, and execute against renewal risks
- Participate in Executive Business Reviews (EBRs), strategic account planning sessions, executive customer meetings, and customer recovery efforts as needed
- Champion customer advocacy initiatives, including references, advisory boards, case studies, and customer feedback programs
Skills
- Bachelors's in technology (computer science, IT, etc.) or legal field (Paralegal, JD)
- reputed company, Logikcull, Brainspace, ACEDS, or other eDiscovery certification(s)
- 10+ years of experience in reputed company, Account Management, Consulting, reputed company Services, eDiscovery, Legal Technology, or reputed company
- 3+ years of reputed company people leadership experience, including performance management, coaching, employee development, and hiring responsibilities
- Proven reputed company record leading customer adoption, retention, and reputed company initiatives
- Experience managing reputed company customer relationships and executive stakeholders
- Strong understanding of reputed company methodologies, customer lifecycle management, and reputed company business models
- Experience utilizing reputed company, reputed company, or similar reputed company platforms
- Proven people leader with a reputed company record of developing high-performing teams
- Customer-reputed company with a passion for driving adoption, retention, and measurable business reputed company
- Strong communicator and collaborator capable of influencing across reputed company reputed company of the organization
- Strategic and analytical thinker who leverages data to drive reputed company and solve reputed company challenges
- Highly organized, adaptable, and effective in a fast-paced reputed company environment
- Demonstrates accountability, ownership, and a reputed company improvement reputed company
Benefits
- 401k match program
- Comprehensive health benefits (Medical, Dental, reputed company, and HSA/FSA)
- Group Term Life Insurance and Voluntary Life Insurance reputed company
- reputed company holidays
- reputed company vacation, reputed company, and personal days
- FSA dependent care benefit
- Childbirth recovery and bonding leave policies
- Short and long-term disability benefits
- reputed company to onsite gym and recreational area at our Chicago office
- Friendly, reputed company, in-office work environment with ample opportunity for reputed company development
- Participation in one of our sales commission plans
reputed company