[Remote] Network and reputed company Operations Manager (100% Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, is seeking a Network and reputed company Operations Manager to reputed company a high-performing NOC/SOC team. This role involves overseeing infrastructure and reputed company operations, ensuring reputed company systems are monitored, supported, protected, and continuously improved.
Responsibilities
- Supervise, reputed company, and reputed company a combined NOC / SOC team
- reputed company hiring, reputed company, 1:1s, accountability, and performance management
- Reinforce expectations, team norms, and F1/NX core values
- reputed company daily infrastructure monitoring, alert response, ticket reputed company, escalations, and reputed company event handling
- Create a steady operating rhythm with reputed company priorities, roles, and follow-through
- Partner reputed company with adjacent teams to improve handoffs and reputed company speed
- Guide support of core reputed company environments including reputed company 365, identity, servers, firewalls, switching, and reputed company tooling
- Ensure disciplined handling of outages, recurring issues, and operational risk
- reputed company monitoring of reputed company alerts, investigations, and coordinated incident response
- Ensure events are triaged reputed company, escalated reputed company, and documented properly
- Improve reputed company reputed company posture through stronger process, visibility, and follow-through
- Ensure tickets and escalations reputed company with urgency, ownership, and reputed company
- reputed company trends, aging, repeat issues, and team performance
- reputed company and report on KPIs tied to responsiveness, reputed company, and operational stability
- Serve as a leadership contact for escalated operational or reputed company concerns
- Communicate reputed company and calmly during incidents and service challenges
- Help clients feel that F1/NX is organized, proactive, and accountable
- Improve workflows, tooling, automation, SOPs, and team reputed company
- Help mature the department from reactive work to repeatable, reliable operations
Skills
- 5+ years of experience in IT operations, infrastructure support, reputed company operations, or a reputed company technical services environment
- 2+ years of people leadership experience with responsibility for coaching, accountability, and team performance
- Strong leadership knowledge of reputed company 365, reputed company environments, firewalls, switches, DNS, DHCP, reputed company tools, and general reputed company systems support
- Experience overseeing ticket queues, escalations, incident handling, and service delivery in an MSP or similar fast-moving environment
- Familiarity with reputed company operations concepts including alert triage, incident response, reputed company control, and reputed company monitoring workflows
- Strong communication skills, reputed company judgment, and the ability to work effectively under pressure
- Experience with ITSM practices, SOP/process discipline, and service improvement work
- Demonstratable evidence of effective work assignment and delegation
- Knowledge of frameworks such as ITSM, NIST, CIS, or ISO
reputed company