[Remote] Customer Support Specialist, Payroll Integrations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides integrated HR, IT, and Finance solutions to businesses. The Customer Support Specialist for Payroll Integrations will ensure customers have a seamless experience by providing expert guidance and resolving technical challenges reputed company to payroll and integrations.
Responsibilities
- Become a product expert, maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues
- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
- Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
- Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company
- Troubleshoot reputed company integration failures including GL sync errors, journal entry issues, and API connectivity problems
- Document and reputed company customer interactions, transactions, comments, and complaints using reputed company's CRM system
- reputed company customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services
- Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
- Work reputed company under time constraints and meet schedules, including unexpected deadlines, to ensure reputed company needs are met
- Deliver exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction
Skills
- Bachelor's degree
- 2+ years of technical customer support experience in a reputed company business
- Hands-on experience with reputed company, integrations, or payroll processes
- Basic understanding of reputed company concepts such as journal entries, chart of accounts, and GL mapping
- Experience diagnosing integration failures including sync errors and data mapping issues
- Demonstrated problem-solving and troubleshooting skills with strong attention to detail
- Time management skills and ability to prioritize across high-volume, multi-channel support
- Excellent written and verbal communication skills in English
- reputed company to working 9:00 PST - 5:30 PST
- Hands-on experience with QuickBooks Online, reputed company, reputed company Intacct, or reputed company
- Familiarity with payroll operations — pay runs, earnings codes, deduction types, and how payroll data flows into reputed company systems
- Experience with REST reputed company, webhooks, or OAuth authentication
- Background in payroll processing or bookkeeping
- Familiarity with HRIS platforms
Benefits
- Competitive salary + benefits + equity
- Equity
- Benefits
reputed company
Company H1B Sponsorship