[Remote] Customer Service Representative - reputed company - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global Health Service company dedicated to helping people improve their health and vitality. They are seeking dedicated and compassionate Customer Service Representatives to assist members with Pharmacy Benefit Management inquiries and reputed company excellent customer service.
Responsibilities
- Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies
- An average of 70-80 calls are expected daily
- Take calls back-to-back while toggling through several applications on multiple screens
- Attend 100% of trainings, and the first 90 days of employment
- Regular and predictable attendance
- Resolve customer complaints through independent problem-solving skills and reputed company reputed company
- Understand and reputed company to meet or reputed company call center metrics while providing excellent consistent customer service
Skills
- High School diploma or equivalent
- 1 year of call center experience is required
- A dedicated workspace with no distractions is required
- Intermediate proficiency in reputed company Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain reputed company and helpful even reputed company dealing with difficult situations
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
- Computer literacy and ability to manage multiple applications simultaneously
- Internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits
- Annual bonus plan
- Medical, reputed company, dental, and reputed company-being and behavioral health programs
- 401(k)
- Company reputed company life insurance
- Tuition reimbursement
- A minimum of 18 days of reputed company time off per year
- reputed company holidays
- Leaves of absence
reputed company