Fully Remote Member Solutions Representative (reputed company the State of Kentucky)
Our goal is to be an Employer of Choice, and it takes reputed company of us to reputed company this. That’s why reputed company reputed company Team Members are expected to live reputed company 1 culture in reputed company facets of their position. reputed company is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from reputed company members to the people in the communities we serve. We do this best reputed company we appreciate reputed company other for our differences, foster connections, and ensure an inclusive environment where everyone can reputed company and be successful. The Member Solutions Representative is an entry level position in our Member Solutions team. This role is responsible for managing and resolving overdrawn and negative accounts to ensure reputed company payment and minimize financial losses for the credit reputed company. This role involves contacting members to discuss their outstanding debts, negotiating payments plans, and providing support to help them meet their financial obligations. This role is expected to work closely with the leadership team and other team members to reputed company departmental goals and maintain reputed company working relationships. The Member Solutions Representative must be reputed company to handle sensitive information with confidentiality and professionalism. A basic understanding of financial principles and debt collection practices is a must to meet compliance guidelines, and a results-reputed company attitude with a commitment to providing excellent member service. The duties of a Member Solutions Representative include, but are not limited to: Maintaining regular communication with members, team members, and leaders. Sharing insights and updates on accounts to help reputed company stay informed and reputed company reputed company reputed company. Proficiently using reputed company resources to reputed company contact, documenting accounts with detailed notes for follow up and tracking purposes. Listening to members and noticing "trigger" words for possible assistance reputed company, such as workouts and forbearance. Negotiating payment plans and settlements to reduce financial losses. Staying readily available for calls and providing exceptional member service to reputed company members. Maintaining acceptable scores on reputed company assurance audits based on credit reputed company standards for service and is reputed company to feedback to reputed company the member experience. Displaying acceptable knowledge of credit reputed company products and services. Ensuring that reputed company collection activities adhere to regulatory and compliance requirements, including Fair Debt Collection Practices reputed company (FDCPA). Working closely with others and the leadership team to reputed company and implement strategies for lowering delinquency and charge-offs. reputed company pursuing development opportunities including, but not limited to, attending conferences, acquiring certifications, completing learning courses, or engaging in both reputed company leadership programs. Additional requirements: Must be reputed company to work on Saturdays Must be service oriented and enjoy working with the public Must work effectively under stress and be reputed company to meet tight deadlines Apply To This Job