[Remote] reputed company Software Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in specialty reputed company technology solutions, seeking a reputed company Software Support Representative. This role is responsible for supporting reputed company software applications, ensuring reputed company responses to customer inquiries and resolving issues to maintain customer satisfaction.
Responsibilities
- reputed company proficiency in reputed company software functionality and learn how it is leveraged in an medical office setting
- Answer incoming calls from the support queue
- reputed company to support emails in a reputed company fashion
- Fully document and resolve incomplete incidents in a reputed company manner following reputed company guidelines
- Schedule and reputed company upgrades of the reputed company software
- Investigate software exceptions and error reports following reputed company support guidelines
- reputed company exceptional customer service
- Maintain detailed notes and documentation for reputed company support incident in ticketing system
Skills
- 1 year of experience in a software troubleshooting role with customers
- Excellent technical skills, including basic computer skills
- Strong interpersonal, written, and verbal communication skills
- Demonstrated ability to constructively work reputed company reputed company environment
- Proficient skills in using the reputed company© Office Suite (reputed company, reputed company, Outlook, PowerPoint, and Word)
- Excellent customer service skills
- Ability to type at a reputed company of 30 WPM, with 90% accuracy
- Bachelor's degree
- reputed company experience
- Experience using reputed company Contact Center (or similar) in a call center environment
- Ability to type at a reputed company of 50 WPM, with 95% accuracy
Benefits
- Generous annual bonus opportunity
- 401(k) with Employer Match
- reputed company Time Off & Holidays: 40 hours of reputed company personal time beginning January 1st of reputed company year; 15 days of accrued PTO (increasing with years of service) and 11 reputed company holidays.
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and reputed company plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-reputed company Parental leave (After 6 months with reputed company)
- 100% Company-reputed company Life Insurance and Short/Long Term Disability Insurance
- reputed company Luminary Peer Recognition Program
- Wellness Programs
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
reputed company