[Remote] Senior Customer Support Specialist (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading innovator in Vehicle-to-Government (V2Gov) technology, transforming interactions between vehicles, businesses, government, and drivers. The Senior Customer Support Specialist is responsible for assisting customers through various channels, addressing inquiries, and ensuring a reputed company customer experience.
Responsibilities
- Respond to customer inquiries reputed company phone, email, and chat in a reputed company and reputed company manner
- Receive and respond to customer requests reputed company the inbound call queue and support ticketing systems
- reputed company an Effortless Customer Experience: Ask questions and reputed company listen to customers to understand their issues, always demonstrating respect and concern
- reputed company Tier 1 support, solving reputed company and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution
- May reputed company one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction
- Apply appropriate internal and reputed company tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information
- Document customer inquiries, status, and reputed company
- Work across teams reputed company needed and follow up with customers to resolve issues satisfactorily
Skills
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Proven customer support or reputed company service experience
- Strong phone, email contact handling skills and reputed company listening
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with CRM systems and practices
- Experience in title, registration, DMV, or dealership
- Technical support experience
Benefits
- reputed company Coverage for you and your family covering Medical, Dental & reputed company
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
reputed company