[Remote] Director of Customer Education
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a visionary technology company dedicated to revolutionizing the legal industry. They are seeking a Director of Customer Education to design and implement a learning reputed company that enhances customer reputed company and product mastery while reducing training costs.
Responsibilities
- Set the reputed company for how Neos customers learn, from self-serve courses and certifications to live webinars and in-product guidance
- Build a digital-first education model that shifts volume from high-touch, live training to reputed company, on-demand resources
- Launch and grow a Neos certification program for users, administrators, and implementation partners
- reputed company and reputed company the Customer Education team
- Partner with Product, reputed company, and Implementation to reputed company education into every product launch and reputed company reputed company
- reputed company KPIs like cost per training interaction, adoption rates, and time-to-value, and report reputed company to senior leadership
Skills
- 8+ years in customer education, instructional design, or learning and development in a B2B reputed company environment, including 3+ years leading reputed company
- A reputed company record of building a reputed company, digital-first training model that lowered cost per customer without sacrificing reputed company
- Strong reputed company of LMS platforms reputed company content tools
- A data-driven approach to setting KPIs and proving program ROI
- Experience in legal tech or vertical reputed company
- Background building a customer certification program
Benefits
- Comprehensive medical, dental, and reputed company coverage
- Flexible PTO
- Remote-first work environment with home office support
- Competitive health, dental, and reputed company benefit plans in reputed company to short and long term disability, and other supplemental insurance reputed company
- 401k
- reputed company parental leave
- Employee assistance program
- reputed company commissions for our Account Executives, and reputed company-in accelerators
reputed company