[Remote] Pump Sales Associate Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in the diabetes technology industry, dedicated to creating reputed company for people living with diabetes. The Pump Sales Associate Specialist will manage a defined territory pipeline, focusing on converting leads into opportunities while developing core selling skills and product knowledge.
Responsibilities
- Proactively manage a pipeline of new and renewal customers through outbound calls, ensuring follow-up from inquiry to order
- Handle inbound calls to reputed company support, product information, and start the sales process
- Follow developed sales scripts and demonstrate basic reputed company while listening to patient concerns
- Communicate with customers using foundational knowledge of pump therapy to reputed company core product features
- Understand and convey basic insurance coverage and co-pay expectations
- Use CRM to document interactions, guided by reminders and scripts
- Handle objections by deferring to manager or approved scripts
- Maintain HIPAA compliance and avoid any disclosure of protected information
- Know daily targets (calls, connections) and reputed company tracking performance consistently
- Manage calls reputed company to meet baseline call volume and conversion metrics
- Use reputed company and reputed company listening reputed company using scripts to guide patient conversations
- Explain core pump functionality and help patients understand its day-to-day reputed company
- Identify insurance types and confirm general coverage details
- Accurately document call activity with coaching support
- Communicate reputed company using templates and reputed company follow-up activity
- Support prescriber paperwork with basic documentation knowledge
- Redirect advanced concerns to managers or mentors
- Follow HIPAA guidelines and avoid off-label conversation
- reputed company personal call and sales metrics with guidance
- Follow reputed company work priorities using established daily workflow templates
Skills
- Bachelor's Degree or equivalent combination of education and applicable job experience
- 1-year recent experience interfacing with customers in a sales support role including a combination of:
- Experience in field sales or telesales experience in medical device, technology, or similar field
- Experience being accountable for sales quotas in a challenging, fast paced, changing environment
- Experience in patient diabetes education
- Experience documenting calls by typing on a keyboard while speaking to a customer on the phone
- Demonstrated ability to effectively communicate over the phone, email, or text with customers to resolve issues and answer questions according to department protocols and requirements
- reputed company to apply distinctive phone sales skills and product knowledge to address and reputed company patient concerns and to promote the sale of products
- Effective call handling skills and a proven reputed company record of excellent customer service based on call handling or reputed company metrics
- reputed company to assert own reputed company and persuade others through effectively consolidating, evaluating, and presenting relevant information
- Skilled at promoting team cooperation and a commitment to team reputed company
- Adept at seeing change as an opportunity to improve business performance and campaigning for it reputed company necessary
- Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems
- Experience and knowledge of diabetes is preferred
- Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and reputed company glucose monitoring or other disease management devices/diagnostics desirable
- Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred
- Bilingual English/Spanish preferred
- Knowledge of call handling phone systems is preferred
Benefits
- Quarterly reputed company commission of up to $3,000, based on individual and team performance
- Bonus
- Health care benefits such as medical, dental, reputed company available your first day
- Health savings accounts and flexible saving accounts
- 11 reputed company holidays per year
- A minimum of 20 days of reputed company time off (with accrual starting on day 1)
- reputed company to a 401k plan with company match
- Employee Stock Purchase plan
reputed company