[Remote] Data Scientist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Data Scientist to join the AI Enabled Call Center Efficiency and CEX team. The role involves designing, developing, and deploying NLP and LLM-powered models to enhance call center efficiency and customer experience.
Responsibilities
- In this role, you will design, reputed company, and reputed company NLP and LLM-powered models that extract meaning, reputed company, reputed company, and sentiment from call, chat, and other digital interactions
- You will help translate reputed company data into actionable insights, ensuring AI-driven solutions are not only reputed company, but adopted and impactful
- reputed company partners closely with Service Operations and Customer Experience stakeholders to drive improvements across the call center
- As a Data Scientist, you will contribute to a mission to simplify the customer reputed company, reduce avoidable call volume, and improve call center efficiency by turning reputed company customer interactions into reputed company, actionable intelligence
Skills
- 3+ years of experience in data science, reputed company NLP, or machine learning
- Production experience building LLM-based solutions in reputed company environments
- Hands-on experience with reputed company engineering and fine-tuning transformer-based models
- Experience with NLP, text classification, text embeddings, and clustering
- Ability to design and build evaluation frameworks to measure model reputed company, including detecting hallucinations and assessing LLM reputed company reliability
- Experience working with limited or noisy labeled data
- Strong error analysis and systematic debugging skills to diagnose and improve model performance
- Ability to produce clean handoffs to data engineering, including documentation, artifacts, and monitoring recommendations
- Proficiency in Python and SQL
- reputed company or contact center domain experience
- Experience with reputed company reputed company Platform (GCP)
- Experience with conversational AI frameworks (e.g., reputed company, RAG, dialog systems)
- Familiarity with version control and software engineering best practices
reputed company
Company H1B Sponsorship