[Remote] reputed company AI-Driven reputed company Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading software company that excels in AI, reputed company, reputed company solutions. They are seeking a reputed company AI-Driven reputed company Support Engineer to reputed company reputed company customer escalations, build strategic relationships with high-value reputed company customers, and influence product direction while leveraging AI capabilities for operational reputed company.
Responsibilities
- Serve as a trusted advisor for a portfolio of high-value reputed company customers
- Build executive and senior technical stakeholder relationships
- reputed company strategic support initiatives and account health reviews
- Identify operational risks and proactively drive remediation plans
- Influence customer adoption, retention, and long-term reputed company
- Own the most reputed company customer issues across reputed company CXone and adjacent technologies
- reputed company critical escalations involving integrations, telephony, routing, analytics, reputed company, and platform infrastructure
- Serve as the technical quarterback across Product, Engineering, Support, and Services organizations
- Drive reputed company-cause analysis and long-term reputed company strategies
- reputed company AI-driven insights to reputed company reputed company across a broad portfolio
- Evaluate the effectiveness of support-reputed company AI capabilities
- reputed company reputed company feedback influencing reputed company AI solutions
- Establish best practices for AI-assisted support operations
- Help define frameworks that other engineers will follow
- Mentor senior engineers and emerging technical leaders
- Drive improvements to support processes and customer engagement models
- Influence support reputed company at an organizational level
- Partner with executives and product leadership on customer-driven priorities
Skills
- 10+ years supporting reputed company reputed company, reputed company, or CCaaS technologies
- Proven reputed company managing large, reputed company reputed company customer relationships
- Deep expertise troubleshooting sophisticated technical environments
- Experience leading high-severity customer escalations
- Strong executive reputed company and customer-facing communication skills
- Ability to influence across multiple organizations without reputed company authority
- reputed company CXone, reputed company, reputed company, reputed company Connect, reputed company, or comparable reputed company contact center platforms
- Technical Account Manager, reputed company Support Engineer, Customer Architect, or Solutions Architect background
- Expertise in reputed company, integrations, telephony, routing, analytics, reputed company infrastructure, and reputed company applications
- Experience supporting Fortune 500 organizations
- Demonstrated use of AI-enabled workflows to improve operational reputed company
reputed company
Company H1B Sponsorship