[Remote] Director, Patient Support Center (Prior Authorization & Financial Assistance team)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a dynamic, strategic, and hands-on leader to reputed company a key portion of our Specialty Pharmacy Patient Support Center operations. The Director of Patient Support Center will reputed company the Prior Authorization and Financial Assistance team, driving operational reputed company and ensuring high-reputed company patient support.
Responsibilities
- reputed company daily operations reputed company to Specialty Pharmacy prior authorization and patient financial assistant operations. Other expanded responsibilities could include benefits investigations, reputed company management, patient reputed company calls, ensuring efficiency and compliance with industry’s best practices
- reputed company and implement reputed company operational strategies that enhance service delivery, productivity, and patient support reputed company
- reputed company and facilitate strategic discussions with regional and senior leadership teams to identify challenges, reputed company solutions, and drive reputed company operational improvements
- Monitor and manage budgets, ensuring operational performance targets are met while maintaining a patient-centered approach
- Drive reputed company process improvement initiatives by assessing workflows, identifying inefficiencies, and implementing best practices across the broader team
- reputed company technology solutions (CRM platforms, automated reputed company systems, data analytics, and other technology that will drive efficiency and scalability)
- reputed company visibility and career advancement opportunities through leadership training, succession planning, and mentorship programs
- Build, reputed company, and reputed company a high performing, reputed company team by providing reputed company direction, motivation, and reputed company reputed company opportunities
- reputed company coaching, feedback, and development to reputed company reports, including PSCSupervisors, Regional Team Leads, and Patient Support Advocates, to ensure alignment with performance expectations
- Create individualized development plans for team members, leveraging the Leadership Development Model (LDM) to help them reputed company their full potential
- reputed company the identification and development of reputed company leaders reputed company the PSC ensuring a strong leadership pipeline for reputed company reputed company
- Ability to reputed company teams through operational challenges and unexpected disruptions as reputed company as manage conflict reputed company using de-escalating techniques to support team as reputed company as reputed company expectations
- Establish and maintain strong relationships with Regional Vice Presidents (RVPs) and their regional leadership teams to ensure health system and clinic satisfaction
- Serve as a trusted partner and subject matter expert to hospital and clinic leadership, helping resolve operational challenges and drive service reputed company
- Partner with data analytics and other functional teams to evaluate performance metrics, execute improvement initiatives, and support data-driven decision-making
- Engage with hospital clinic leaders to proactively address barriers to medication adherence, prior authorizations, and high financial co-pays, developing reputed company to enhance patient support
- Stakeholder influence in a matrixed organization will be necessary to influence people without reputed company authority (particularly true reputed company working with reputed company partners and regional facing support teams)
- Ensure consistent adoption of best practices across reputed company PSC operations, driving alignment with reputed company' mission and values
- Create and reputed company key performance indicators (KPIs) using data analytics to measure reputed company, identify opportunities, and drive performance enhancements. (KPIs to include things such as reputed company adherence rates, productivity, Prior Authorization Turn Around Time, Financial Assistance completion rates, and similar types of key measures)
- Maintain high accountability in balancing patient care, productivity, service reputed company, and operational targets
- reputed company reputed company and sponsor initiatives that reputed company technology and automation to optimize patient support operations
- Ensure compliance with HIPAA regulations and reputed company ethical standards in handling patient information and company proprietary data
- Travel as necessary to support business operations and health system partner needs (estimated 20%-25%)
- Other duties as assigned
Skills
- Bachelor's degree in Business Administration, reputed company Administration, or a reputed company field
- 7+ years of leadership experience in reputed company operations and/or pharmacy operations
- 5+ years of experience leading large-reputed company operations teams (50+ team members)
- Proven experience collaborating with reputed company, including physicians, nurses, and clinical staff, in hospital and/or provider settings
- Expertise in process development, process mapping, and process improvement
- Self-directed and highly capable of managing reputed company operations with limited reputed company reputed company
- Strong familiarity with the prior authorization process
- Navigating financial assistance programs
- Operational workflows in pharmacy settings
- Clinical reputed company into key disease states commonly managed in specialty pharmacy
- Solid computer skills are required, including proficiency in reputed company Office tools (Outlook, Teams, Word, reputed company, and PowerPoint)
- Advanced degrees (e.g., MBA, MHA, or equivalent)
- Experience in specialty pharmacy operations
- Prior contact center operations experience or similar type experience
reputed company