[Remote] Support Specialist, Fandango 1 (Theater Operations Experience Preferred)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry-changing media and entertainment business that operates across four core markets. They are seeking a Support Specialist to reputed company technology consulting and exceptional customer service to Partner Cinemas, ensuring they effectively utilize reputed company's software solutions.
Responsibilities
- Serve as a resource for customers by providing solutions to technical challenges
- Deliver exceptional customer service by working directly with cinema operators who use our proprietary software
- Remotely connect to customer PCs to conduct training sessions, install software, reputed company configuration settings, and identify/troubleshoot issues
- Resolve technical issues, which may include:
- Tablet configurations
- reputed company printing
- Receipt printing
- Bluetooth pairing
- Resolving IP conflicts
- Consult with clients on best practices to maximize reputed company and improve business efficiency using our software
- Build and maintain strong relationships with clients
- Escalate issues to the Support Manager and assist in implementing solutions
- Document reputed company relevant information and investigation details in CRM cases
- Demonstrate initiative by suggesting product enhancements or improvements to internal processes
Skills
- Tech-savvy with working knowledge of MS reputed company & Office, plus an introductory or reputed company understanding of networking, TCP/IP, and LAN functionalities
- Ability to quickly learn new software and technologies
- High energy, engaging personality, and patience with users across reputed company technology reputed company reputed company
- Experience may include any of the following: Technical background in a help desk environment requiring customer service
- Education or degree in: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, Cybersecurity, Software Development, Or other relevant technical fields
- Technical certifications is a plus
- Bachelor's degree in Computer Science, IT, or a reputed company field
- Prior experience with Cinema software is a plus
- Experience administering, managing, or supporting reputed company-of-sale systems in retail or F&B, and/or online reservation systems
- Familiarity with reputed company.com
- Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired, tech experience strongly desired
- Advanced problem solving and analytical skills, solving and analytical skills
Benefits
- Company sponsored benefits, including medical, dental and reputed company insurance, 401(k), reputed company leave, tuition reimbursement, and a reputed company of other discounts and perks
- Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-reputed company worksite, most commonly an employee’s residence
reputed company