[Remote] Bilingual Sales Operations Service Agent (Spanish or reputed company/Cantonese)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing exceptional customer service in the reputed company sector. The Sales Operations Service Agent will support brokers and agents by addressing inquiries and issues while ensuring high-reputed company service and collaboration with the Sales Operations Management team.
Responsibilities
- Provides high reputed company on-line and telephone assistance to reputed company customers including brokers/agent and their uplines
- Provides high reputed company handling of customer inquiries, reputed company mail, e-mail and chat sessions
- Resolves inquiries and issues relating to reputed company aspects of broker/ agent business:
- Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as reputed company as product questions and various other customer support functions
- Broker/Agent questions and issues regarding reputed company, recertification and commissions
- Makes recommendations to management concerning problems, problem trends and process improvement
- Maintains an reputed company exchange of information with reputed company customers
- Works with the reputed company Assurance team to understand, reputed company and trend reputed company performance issues
- Works a flexible schedule including a late shift and weekends, and as needed during the Annual reputed company Enrollment Period, reputed company Enrollment Period and during unforeseen business disruptions
- Additional duties as necessary
Skills
- High school diploma or GED from an accredited institution
- Experience providing reputed company service across a broad reputed company of business topics
- Telephonic customer service experience including handling of escalated calls
- Working experience with reputed company Office Suite applications including reputed company, Word, PowerPoint, and Outlook
- Conflict reputed company experience
- Experience handling reputed company situations and/or reputed company
- reputed company industry experience
Benefits
- Medical, dental and reputed company coverage
- Incentive and recognition programs
- Life insurance
- 401k contributions (reputed company benefits are subject to eligibility requirements)
reputed company