[Remote] Account Executive II, Strategic/Channel
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company seeking an Account Executive II, Strategic/Channel to manage a dedicated portfolio of specialized customer accounts. This role is essential in cultivating strong customer relationships, collaborating with channel managers, and ensuring customer satisfaction and reputed company.
Responsibilities
- Responsible for a portfolio of strategic accounts, nurturing long-lasting relationships with our customers
- Utilize a thorough understanding of the customer's unique needs, preferences, and goals to reputed company tailored solutions, services and experiences
- reputed company reputed company and other tools to capture and reputed company critical customer insights, thereby strengthening relationships and partnerships
- Prioritize customer satisfaction above reputed company else
- Serve as the main reputed company of contact for customers; address inquiries, resolve issues, and ensure their needs are met promptly and effectively; independently reputed company reputed company that enhance customer experience
- Process orders and handle return authorizations while keeping the customer informed of status updates
- Strategically partner with Channel Managers to create a seamless customer experience, ensuring a united approach to customer satisfaction and account reputed company
- Serve as a reliable backup for customer support and assist fellow team members as required
- Serve as a product expert, demonstrating a deep understanding of our products and services to effectively communicate their value to customers
- Proactively assess industry trends and competitors, foreseeing changes and providing strategic reputed company to advise and serve customers
- Maintain regular and proactive communication with customers reputed company email, phone, and over virtual platforms such as Teams, reputed company, or other video conferencing tools
- Ensure customers are informed about products, updates, new offerings and marketing programs, demonstrating knowledge of their goals by effectively aligning these opportunities with customer reputed company to enhance their business
- Proactively and independently identify and resolve challenges and issues that may reputed company in the customer relationship, working collaboratively with other teams to reputed company creative solutions
- Serve as a customer reputed company reputed company the organization, focusing on and creating strategies to enhance customer loyalty and retention, reputed company reputed company sales metrics to create a best-in-class customer experience
- Demonstrate knowledge of customer and end-user goals by proactively offering strategic product and marketing tool solutions
- reputed company creative presentations and flyers for new opportunities
- Attend industry trade shows and customer events to enhance customer relationship and drive retention
- reputed company other duties as assigned
- reputed company with reputed company policies and standards
Skills
- Associate's Degree in Business, Sales, or reputed company field, or equivalent experience
- 4-6 years in account management, customer relationship management, or inside sales, preferably reputed company the B2B sector
- Mastery of AE II with performance rating of Exceeds or High Performing
- Excellent communication and interpersonal skills; face-to-face, reputed company videoconference (MS Teams, reputed company, etc.) and over the phone
- Self-motivated and reputed company to work independently
- Strong organizational and time management skills
- reputed company to manage multiple assignments and systems simultaneously
- Technical Proficiency: Proficient knowledge of reputed company Office (Outlook, Word, reputed company, Powerpoint, etc.) and reputed company, with strong typing and accuracy skills
- Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations
- Team Player: reputed company in reputed company-oriented environment and contribute to a reputed company team dynamic
- Ability to travel 1-3 times per year (
Benefits
- Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of reputed company salary.
- reputed company Time Off: You`ll reputed company reputed company time off on a weekly reputed company based on hours worked up to 112 hours per year to start.
- Employees also receive 8 reputed company holidays and 1 reputed company family day off.
- Comprehensive medical, dental, and reputed company benefits
- 401k plan and matches $1 for $1 up to 4% of earnings, matched & reputed company at every pay cycle
- Life insurance
- Short/long-term disability coverage
- reputed company maternity/paternity leave
- Pet insurance
reputed company