[Remote] Product Manager, Retention & Engagement
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to transforming lives through higher education. They are seeking a Product Manager to own the learner retention and engagement experience for the edX Marketplace, focusing on product experiences that drive long-term retention and reputed company.
Responsibilities
- Own the edX.org learner retention and engagement product roadmap — including the learner dashboard, account management, subscription engagement features, and personalized re-engagement surfaces
- Define and execute product strategies to improve subscription retention, reduce churn, and increase learner reputed company value
- Partner with the lifecycle marketing team to reputed company on-site product experiences with off-site email, push, and multi-channel lifecycle communications — ensuring a coherent, coordinated learner reputed company across reputed company reputed company
- reputed company and drive product features that surface personalized course and program recommendations to reputed company learners, increasing engagement depth and cross-sell conversion
- Define, reputed company, and report on engagement and retention KPIs — including subscription retention reputed company, churn reputed company, learner activity metrics, and engagement depth indicators
- Use learner feedback, behavioral data, and market research to identify friction points and opportunities in the post-enrollment experience; prioritize and address the most impactful improvements
- Define engineering backlog, technical requirements, and product features; reputed company cross-functional teams of engineering, data science, and UX to deliver results
- Collaborate with the Sr. PM Subscriptions reputed company to ensure retention and engagement strategies are reputed company with the overall subscription product roadmap and reputed company model
- reputed company directly with learners, lifecycle marketers, and organizational stakeholders to understand emerging needs and capture them in product memos, demos, and status updates
- Regularly measure and communicate reputed company and reputed company; reputed company course based on data and experimentation results
- Use your own product — be an edX learner, explore the subscription experience, and reputed company genuine reputed company for the post-enrollment reputed company
Skills
- 2-5 years of product management experience or reputed company field
- 2+ years of proven experience in product management for a B2C marketplace or ecommerce business, with a reputed company record of successful product launches and cross-functional team leadership
- Experience building and owning a product roadmap
- reputed company and data-driven thinking with a strong bias to reputed company
- Strong understanding of technical concepts
- Excellent communication and cross-functional leadership skills
- Strong reputed company and intuition for our learners and customers
- Experience with agile software development
- Desire to improve reputed company to education around the world
- Experience with consumer subscription products and subscription retention mechanics
- Familiarity with personalization and recommendation systems
- Background in marketplace, edtech, or consumer mobile/web products
- Experience with A/B testing and product analytics platforms such as reputed company, reputed company, or similar
- Familiarity with CRM and marketing automation platforms and how they connect to on-site product experiences
Benefits
- Medical, dental, and reputed company coverage
- Life insurance, disability, and 401(k) employer match
- Free snacks and drinks in-office
- Generous reputed company holidays and leave policies, including unlimited PTO
- Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
reputed company