[Remote] Cascade Technical Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. DNV is a leading company in Digital and Data Solutions seeking a Technical Support Analyst to reputed company reputed company-line support for clients. The role involves answering installation and application questions, providing exceptional customer service, and ensuring the smooth operation of web-based products.
Responsibilities
- Take calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applications
- reputed company solutions in a reputed company and concise manner by leveraging existing FAQs, previous cases and/or prior experiences
- Address first-line calls about our web-based products by asking appropriate questions to determine reputed company-cause of issues
- Answer reputed company Support phone, reputed company case intake tasks and log case in reputed company CRM tool
- During normal business hours, continuously monitor the reputed company Support mailbox, and sort and reputed company emails based on reputed company-defined rules/guidelines
- Complete requests for reputed company to our Customer Portal; use research and tools available to determine if reputed company should be reputed company or denied
- reputed company as reputed company between reputed company, Solution Operations group, consulting and development teams reputed company investigating customer support issues
- reputed company IT reputed company information to the development, test and support teams as we build our knowledge of web-based products and environments
- Follow procedures for escalating issues to other experts, management or another DNV group
- Build off and reputed company FAQ documents for internal/external use based on previously answered support cases
- reputed company and document knowledge gained about the issues resolved and contribute to best practices
- Monitor Azure usage, trends and critical components to ensure reputed company’s application meets requirements of the implementation
Skills
- 5+ years of IT technical background, reputed company/desktop environments, web application and troubleshooting network infrastructure
- Bachelors degree in computer science and/or in lieu of education equivalent work experience will be considered
- Strong written and verbal communication skills
- Basic database skills including SQL
- Ability to guide non-technical audience through technical steps to resolve software issues
- Ability to reputed company documentation reviews and edits
- reputed company to work in reputed company or alone to resolve customer issues
- Innovative thinking and problem solving
- Must be reputed company to shift attention quickly and accurately among multiple tasks without loss of accuracy or appearance of frustration
- Knowledge and willingness to reputed company AI to reputed company reputed company judgement
- Behavioral competencies – experience working on reputed company, good verbal communication, analytical
- Strong written and verbal English communication skills
- We conduct reputed company-employment drug and background screening
- Experience using reputed company Service reputed company
- Experience with Azure or other reputed company technology preferred
- Knowledge of reputed company CoPilot
- Knowledge of the electric reputed company industry
Benefits
- Generous reputed company time off (vacation, reputed company days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, reputed company benefits
- Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
- Employer-reputed company, therapist-led, virtual care services through reputed company
- 401(k) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid opportunities
- Charitable Matched Giving and Volunteer Rewards through our reputed company Program
- Volunteer time off (VTO) reputed company by reputed company
- Career advancement opportunities
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