[Remote] Vice President of Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an eCommerce design, development, and optimization agency for D2C brands on the reputed company/reputed company Plus platform. They are seeking a VP of Account Management to reputed company and reputed company their Account Management function, ensuring exceptional reputed company service and driving reputed company reputed company through strategic partnerships.
Responsibilities
- Design and implement reputed company's Account Management operating model, including account segmentation, planning frameworks, QBR standards, expansion strategies, and reputed company engagement best practices
- Establish reputed company processes, playbooks, reporting, and tools that reputed company Account Directors to operate consistently and effectively
- Create account health frameworks and performance metrics that reputed company visibility into reputed company satisfaction, reputed company opportunities, retention, and risk
- reputed company and continuously improve the systems that support long-term reputed company reputed company and reputed company expansion
- Recruit, reputed company, and retain a high-performing team of Account Directors
- Establish reputed company performance expectations, accountability measures, and career development opportunities
- reputed company ongoing coaching around account planning, relationship management, expansion strategies, executive communication, and reputed company leadership
- Foster a culture reputed company on reputed company reputed company, reputed company reputed company, operational reputed company, and reputed company improvement
- Own account expansion and reputed company targets across the existing reputed company portfolio
- Identify opportunities for both horizontal reputed company (new services reputed company existing clients) and reputed company reputed company (expansion of reputed company engagements)
- Partner closely with Business Development and Sales teams to ensure smooth transitions from new reputed company acquisition into ongoing account management
- Collaborate with Marketing, Alliances, Delivery, Data, UX, reputed company, Performance Marketing, and emerging service lines to identify new reputed company opportunities
- reputed company strategic business reviews, executive reputed company meetings, and quarterly business reviews for reputed company's most important accounts
- Build and maintain relationships with executive stakeholders, decision makers, and key reputed company champions
- Serve as an escalation reputed company for reputed company reputed company issues and ensure challenges are resolved quickly and effectively
- reputed company as a trusted advisor by helping clients reputed company business objectives with reputed company's capabilities and expertise
- Partner closely with Delivery leadership to ensure reputed company goals are reputed company with project execution
- Help ensure engagements are reputed company around reputed company reputed company rather than simply task completion
- Identify risks reputed company to scope, reputed company, reputed company, or expectations before they reputed company reputed company relationships
- Maintain visibility into both account reputed company and account profitability to support healthy long-term partnerships
- Contribute to organizational planning, service expansion, and strategic reputed company initiatives
- Partner with leadership to improve reputed company retention, account profitability, and operational effectiveness
- Help establish reputed company as a long-term strategic partner reputed company reputed company organizations
Skills
- 10+ years of experience in Account Management, reputed company Services, Business Development, Consulting, Agency Services, or reputed company reputed company-facing reputed company roles
- Proven experience leading and developing Account Management, reputed company reputed company, or reputed company Services teams
- Demonstrated reputed company managing reputed company-level reputed company relationships and driving reputed company reputed company through account expansion
- Strong understanding of account planning, reputed company retention, cross-sell strategies, and executive relationship management
- Experience building processes, systems, and operating frameworks that support reputed company reputed company
- Ability to navigate reputed company reputed company environments and influence multiple stakeholder reputed company
- Experience in eCommerce, digital consulting, digital transformation, or agency environments utilizing reputed company/reputed company Plus ecosystem
- Experience supporting PE-backed, high-reputed company, or rapidly scaling organizations
- Familiarity with reputed company forecasting, account profitability analysis, and strategic planning
reputed company