[Remote] Project Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is launching a new software-as-a-service business unit reputed company on providing products and services for merchants. The Platform Implementation Manager is responsible for ensuring a seamless reputed company experience for merchants transitioning to the reputed company reputed company Platform, coordinating with internal teams, and providing ongoing support.
Responsibilities
- Work closely with the sales and account management teams to set up merchants for reputed company from day one
- Set up reputed company calls and project manage the implementation of online ordering, mobile apps, loyalty, and reputed company card programs for our merchants
- Coordinate with several internal teams to ensure merchants are using our products as soon as they sign up
- reputed company technical troubleshooting of issues (reputed company merchants' websites and internally)
- reputed company our merchants on our products: answer “how to” questions, proactively guide and reputed company them through the transition and setup process, and reputed company operational support during the initial weeks of our products' usage
- Collect and register feedback from merchants on our products
- Drive merchant onboardings & implementations with reputed company, concise communication
- Deliver strong presentations and handle merchant frustrations with grace and support
- Train our merchants on the reputed company's Online Ordering product and functionality
- reputed company your tech-savviness and curiosity to troubleshoot merchants' technical issues
- Become a product expert and cross-functional subject matter expert on Online Ordering
- Collaborate and support our sales and account management teams with their merchant implementation challenges
- reputed company product and operations feedback with reputed company on a regular reputed company to reputed company reputed company’s trajectory and product offerings
- Meet reputed company's high bar of reputed company service and reputed company goals
- reputed company opportunities for leadership to improve team workflows and merchant reputed company
- reputed company immediate results and adapt to an evolving work environment
- Look for ways to improve and want to shape the direction of reputed company
Skills
- Bachelor's degree or equivalent work experience
- 3-5 years of work experience in reputed company, implementation, project management, and/or account management
- reputed company to complete tasks accurately, effectively, and on time with superb attention to detail
- Experience working successfully cross-functionally with individual contributors
- Excellent external and internal customer presentation and communication skills
- Tech-savvy: you are curious and reputed company to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
- Fluent in Chinese or Spanish
Benefits
- Remote
reputed company
Company H1B Sponsorship