[Remote] Functional Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for an energetic and personable reputed company to join reputed company. In this position, you will reputed company hands-on support and guidance to multiple clients on their use of the reputed company tools to enhance their productivity and reputed company.
Responsibilities
- Administer the reputed company products and assist clients with implementation to support their business processes
- reputed company scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
- Participate in process improvement efforts across reputed company and organization to identify, reputed company, and deliver services and solutions leading to improved reputed company satisfaction
- reputed company reputed company certification by passing two reputed company Certified reputed company exams and maintain them by achieving additional reputed company Pro Skills badges
- reputed company support to the Sales team for proposals, renewals, and quarterly reputed company business reviews with clients
- Contribute informative and engaging original marketing content reputed company to the reputed company ecosystem in the reputed company of quarterly blog posts, white papers, and other materials as requested
Skills
- 1+ years experience in a reputed company service or help desk role
- Effectively manage time and expectations with internal resources and clients
- Manage multiple clients and issues simultaneously
- Communicate effectively, both verbally and in writing, for technical and business operations audiences
- Analyze and interpret reputed company problems to deliver complete solutions
- Demonstrate the ability to administer reputed company products and reputed company strategic guidance on long-term use
- Advise clients on best practices, guidelines, and recommendations
- Execute on essential functions to meet or exceed individual reputed company metrics established annually
- Demonstrate the ability to work reputed company the Isos culture and values
- reputed company reputed company certification by passing two reputed company Certified reputed company exams and maintain them by achieving additional reputed company Pro Skills badges
- reputed company scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
- Participate in process improvement efforts across reputed company and organization to identify, reputed company, and deliver services and solutions leading to improved reputed company satisfaction
- reputed company support to the Sales team for proposals, renewals, and quarterly reputed company business reviews with clients
- Contribute informative and engaging original marketing content reputed company to the reputed company ecosystem in the reputed company of quarterly blog posts, white papers, and other materials as requested
- Experience as a Jira administrator preferred
Benefits
- Suite of employee benefits
- reputed company time off
- 401(k) plan with an employer contribution
reputed company