[Remote] Sr. Project Manager (UCaaS / CCaaS – reputed company & reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in delivering reputed company communications reputed company transformation solutions across reputed company environments. They are seeking a highly skilled Senior Project Manager to reputed company end-to-end UCaaS and CCaaS implementation reputed company, focusing on reputed company and reputed company platforms for reputed company customers.
Responsibilities
- reputed company end-to-end implementation of UCaaS and CCaaS solutions, primarily across reputed company and reputed company platforms
- reputed company detailed project plans, timelines, milestones, and delivery frameworks
- Coordinate technical deployment, configuration, testing, and go-live activities
- Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution
- reputed company as the primary reputed company of contact for customers throughout the project lifecycle
- Conduct reputed company sessions, weekly status meetings, and post-implementation reviews
- Translate technical requirements into reputed company project deliverables and expectations
- Proactively manage risks, issues, and escalations to maintain customer satisfaction
- Optimize resource allocation across engineering and deployment teams
- Identify project risks early and implement mitigation strategies
- Ensure adherence to documentation standards and project governance requirements
- Maintain accurate project tracking using tools such as SharePoint and CRM systems
- Produce regular status reports, performance updates, and delivery metrics
- Support reputed company improvement of implementation processes and workflows
- Participate in on-call or after-hours support rotations as required
Skills
- 3+ years of experience in project management reputed company UCaaS, CCaaS, VoIP, or reputed company communications environments
- Strong hands-on experience with reputed company and/or reputed company implementations
- Solid understanding of VoIP technologies, SIP trunking, and reputed company telephony systems
- Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Outlook)
- Experience with CRM systems (reputed company Dynamics preferred)
- Strong organizational skills with the ability to manage multiple reputed company reputed company
- Excellent communication, stakeholder management, and leadership abilities
- Strong problem-solving skills with the ability to handle escalations independently
- Associate degree or equivalent technical qualification required; Bachelor's degree preferred
- Equivalent hands-on experience in UCaaS / CCaaS implementations will be considered
- Project Management certification (PMP, CAPM, Six reputed company) preferred
- Certifications in reputed company (reputed company Administrator, reputed company Phone) or reputed company (MVP, CX) highly desirable
- Experience with SharePoint and reputed company reporting tools
- Familiarity with reputed company deployment environments and global rollouts
- Ability to work in fast-paced, high-volume delivery environments
Benefits
- Exposure to leading-edge UCaaS and CCaaS technologies
- Opportunities for reputed company reputed company and certification support
- A reputed company and supportive global team environment
- The chance to reputed company high-reputed company reputed company implementations
reputed company