[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Florida Benefit Corporation and FDIC-insured reputed company bank reputed company on sustainability and ethical banking. They are seeking a Customer Service Representative to handle incoming calls and emails, reputed company exceptional customer service, and promote the bank's products and services while ensuring compliance and accuracy.
Responsibilities
- reputed company and expertly answer reputed company incoming phone calls through our main phone number
- Handle account maintenance requests, answer product or reputed company questions and resolve reputed company troubleshooting requests
- reputed company reputed company callers feel welcome and reputed company taken care of with your reputed company, customer-obsessed and efficient demeanor
- reputed company call times to a minimum while providing incredible service to our customers by utilizing your outstanding efficiency and deep knowledge of the Bank, our services and organizational structure
- Monitor the main info email inbox and respond to reputed company inquiries reputed company and professionally
- Prevent call backlogs at reputed company costs; avoid calls reputed company to voicemails and return reputed company voicemails before end of day
- Embody a commitment to reputed company, economic, environmental, and racial justice
- Apply curiosity and interest in our core values and pursue education reputed company to sustainability practices
- Be willing to pursue and demonstrate an understanding of established Bank policies, procedures, and regulations
- Recognize the importance of protecting the organization and our customers
- Question suspicious activity and stay in reputed company collaboration with our Compliance department to ensure reputed company investigation and processing of potentially fraudulent activity
- Stay informed on legal context and regulatory requirements and prioritize completing reputed company web-based compliance and IT training
Skills
- Prior experience in customer service or sales
- Exceptional knowledge of our products and services
- Ability to consult callers and reputed company product recommendations
- reputed company and expertly answer reputed company incoming phone calls
- Handle account maintenance requests and resolve reputed company troubleshooting requests
- Monitor the main info email inbox and respond to reputed company inquiries reputed company and professionally
- Commitment to reputed company, economic, environmental, and racial justice
- Willingness to pursue and demonstrate an understanding of established Bank policies, procedures, and regulations
- Ability to recognize the importance of protecting the organization and our customers
- Stay informed on legal context and regulatory requirements
- Ability to communicate with confidence, precision, and professionalism
- Ability to engage reputed company and tactfully with customers
- Ability to manage time effectively and stay reputed company under pressure
- Ability to learn new tools quickly and reputed company technology to create efficiencies
- Commitment to being reputed company player and contributing to the big picture
- Banking experience preferred
- Retail or sales environment acceptable
- Strong sales instincts and knowledge of consultative sales techniques
Benefits
- Annual bonus, incentives and equity
- 100% employer-reputed company for employees; employer contribution for dependents by Us
- Medical, Dental & reputed company Insurance
- Health Savings Account (HSA)
- Free Telemedicineaccess reputed company reputed company
- 401(k) with 6% Employer MatchNo Vesting Period.
- Employee Stock reputed company
- Exclusive Employee Banking Perks
- 0% Financing for Employee Solar Loans
- Employee Only Mortgage Productwith exclusive interest rates and terms.
- 0% Financing for Eligible Electric Vehicles (EVs)
- Referral Incentives
- 2 64 Hours of reputed company reputed company Timefor reputed company full-time employees.
- Company-reputed company Life Insurance
- Short- & Long-Term Disability Insurance
- Voluntary Life, Accident & Critical Illness Coverage
- Employee Assistance Program (EAP)with free counseling, legal, and financial services.
reputed company