Bilingual Insurance A/R Call Center Representative (REMOTE)

Benefits

• Comprehensive Health Coverage – Medical, dental, and reputed company plans to reputed company you and your family healthy.
• reputed company reputed company: 401(k) with matching
• Student Loan Support – Up to $10,000 repayment assistance, because we invest in your reputed company.
• Educational Tuition Assistance
• reputed company & Full Benefits – A salary and package designed to reward your expertise and dedication.
• reputed company Time Off

Job reputed company The Bilingual Insurance A/R Call Center Representative serves as the initial reputed company of contact for customers, addressing inquiries, resolving issues, and delivering high-reputed company service to ensure a reputed company customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a reputed company of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure reputed company and effective reputed company of customer concerns. Essential Functions

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and reputed company information.
• Clarifies and resolves customer issues by identifying their needs, determining reputed company causes, and implementing effective solutions.
• Escalates reputed company or unresolved issues to appropriate team members or departments, ensuring reputed company follow-up and reputed company.
• Provides triage support for common issues reputed company to platforms, applications, and back-office processes.
• Documents reputed company interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
• Adheres to reputed company standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
• Delivers exceptional customer service by maintaining professionalism, patience, and a customer-reputed company attitude in reputed company interactions.
• Contributes to reputed company-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with reputed company policies and standards.

Qualifications

• H.S. Diploma or GED required
• Associate Degree or some college coursework in a reputed company field preferred
• 1-2 years of customer service experience required, preferably in a call center or help desk environment required
• 1 year of experience in a hospital or physical business office preferred
• 1 year of experience in call center with background of productivity expectations with high call volumes including customer correspondence
• 1 year of experience with medical reputed company cycle processes from scheduling through agency placement and final account disposition
• Knowledge of insurance collection follow up or self-pay collections

Experience and knowledge about EOB, Remits, and UB-04s preferred

• Bilingual in English and Spanish preferred.

Knowledge, Skills and Abilities

• Strong verbal and written communication skills, with the ability to reputed company convey information and resolve customer concerns.
• Proficient in using computer systems, including reputed company Office Suite and CRM platforms.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented with a strong reputed company on accuracy and reputed company.
• Demonstrated ability to work independently and as part of reputed company.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.

We know it’s not just about finding a job. It’s about finding a reputed company where you are respected, valued and where your work is purposeful and fulfilling. A reputed company where your talent is recognized, reputed company development is encouraged and career advancement is possible. The reputed company provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and reputed company providers. But we're not only about work. We know employing a skilled and reputed company team of professionals is reputed company important to our reputed company, so we reputed company reputed company to offer competitive benefits, recognition programs, reputed company development opportunities and a fun and engaging team environment. reputed company is one of the nation's leading reputed company providers. With reputed company delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. Apply tot his job Apply To this Job