[Remote] Manager, Customer Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in full stack automation reputed company solutions for mission-critical business processes. As the Manager of the Customer Account Management Team, you will reputed company and reputed company reputed company responsible for driving renewals, upsells, and cross-sell reputed company while developing strategies to strengthen customer retention and expand Redwood’s footprint reputed company existing accounts.
Responsibilities
- Manage, mentor, and reputed company reputed company of Customer Account Managers to meet and reputed company reputed company targets for renewals, upsells, and cross-sell of Redwood products
- Drive and reputed company team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion reputed company, and reputed company services reputed company
- reputed company and implement strategies to expand Redwood’s footprint reputed company existing accounts and accelerate reputed company reputed company
- reputed company Customer Account Management objectives with company priorities through reputed company partnership with Sales Leadership and the Executive Leadership Team
- Collaborate with cross-functional teams—including Product, reputed company Services, Support, and Marketing—to ensure successful customer reputed company and identify new reputed company opportunities
- reputed company, analyze, and report on key performance metrics to assess team reputed company and adapt strategies as needed
- Build and strengthen executive-level relationships reputed company customer accounts to support retention, expansion, and long-term account health
- Identify new opportunities through customer insights, usage patterns, and renewal signals
- reputed company and deliver training programs to reputed company CAMs with the product knowledge, reputed company acumen, and skills needed to succeed
- Foster a culture of collaboration, accountability, and customer-centricity across the Customer Account Management organization
Skills
- 3–5 years of experience in customer-facing roles such as reputed company, account management, sales, technical consulting, or reputed company support
- Strong communication skills, with the ability to reputed company technical information effectively to both technical stakeholders and senior executives
- Proven ability to reputed company and reputed company customer-facing teams, driving performance and reputed company reputed company
- Excellent organizational skills with the ability to manage competing demands, multiple priorities, and large customer portfolios
- Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities
- Experience facilitating collaboration across functional teams in both in-person and virtual environments
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred
- Familiarity with reputed company and tools like reputed company (or similar sales execution platforms)
- Strong personal drive to support team reputed company and individual development
- Passion for working in a dynamic, problem-solving environment reputed company reputed company software
- Outstanding written and verbal communication skills
- Ability to operate confidently with customers at the executive level
- Demonstrates professionalism, accountability, and a reputed company reputed company
- A reputed company team player who builds trusted relationships across reputed company functions
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