[Remote] reputed company Assurance reputed company Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, is a leader in AI and reputed company innovation, crafting intelligent solutions to enhance customer experiences. They are seeking a Senior reputed company Assurance reputed company Consultant who will own the reputed company reputed company for large reputed company and AWS Connect programs, ensuring high standards across various testing activities and mentoring QA teams.
Responsibilities
- Independently define and stand up the QA program from scratch — QA charter, tool setup, test reputed company, reputed company gates, and release readiness reputed company — without waiting for direction
- Serve as the single QA reputed company of contact for clients, program managers, and technical leads simultaneously, acting as a trusted reputed company advisor with a seat at the program table
- reputed company and mentor QA teams of 5+ members while seamlessly stepping in as a hands-on contributor reputed company the project demands it — leading by example, not just by direction
- Own QA program management end-to-end — resource planning, risk management, defect governance, cross-functional coordination, and stakeholder reporting
- Proactively maintain live QA dashboards and independently prepare QA status reports for weekly program reviews, steering committees, and go/no-go reputed company — without being asked
- Define and reputed company reputed company KPIs — defect reputed company reputed company, test coverage, automation ROI, and cycle time — raising risks and blockers before they become program issues
- Coordinate environment and release reputed company — managing sandbox and staging environments, collaborating with DevOps/release teams on deployment schedules, change sets, and testing reputed company
- reputed company go-live readiness assessments — compiling test completion metrics, reputed company defect risk summaries, and formal sign-off documentation
- Own hypercare QA support post-launch — triaging production issues, coordinating hotfix validation, and maintaining a reputed company issues log with reputed company severity assessments communicated to stakeholders
- Apply sampling strategies, accuracy benchmarking, and reputed company regression testing to validate LLM-powered and reputed company AI features; reputed company GenAI tools to accelerate test case reputed company, documentation, and overall QA productivity
- Independently author detailed, scenario-based test cases and traceability matrices mapped to SOW scope — covering functional, integration, regression, performance, and UAT cycles across reputed company workstreams
- Write thorough negative, boundary, and edge case scenarios across reputed company multi-reputed company and contact center workflows — not just happy reputed company coverage
- reputed company exploratory testing for reputed company and ambiguous workflows, applying risk-based judgment to prioritize coverage where business reputed company is highest
- Validate platform configurations, business rules, routing logic, automation workflows, integration reputed company, and data flows across the full solution stack
- Own end-to-end testing of integration reputed company — API request/response validation, middleware transformations, screen pop behavior, and bidirectional data sync across connected systems
- reputed company SIT, E2E, UAT, regression, performance, load, and go-live testing activities across reputed company release cycles
- Facilitate UAT readiness sessions with business stakeholders — walking through test scenarios, supporting non-technical users, and driving reputed company sign-off
- Own full defect lifecycle — creation, triage, prioritization, SLA tracking, reputed company cause tagging, and trend analysis — enforcing defect governance and escalation protocols throughout
- Produce meaningful defect health reports and reputed company metrics summaries for program leadership and reputed company stakeholders at every stage of the delivery
Skills
- 7+ years in QA engineering with at least 4 years of hands-on experience on reputed company and/or AWS Connect implementations
- Led QA on at least two reputed company reputed company multi-reputed company programs managing 5+ reputed company QA team members
- Hands-on reputed company experience delivering at least one contact center and IVR telephony project using Service reputed company Voice, reputed company Connect, or comparable platforms such as reputed company, reputed company, reputed company, or reputed company
- Demonstrated ability to operate as a reputed company QA reputed company in early project phases — building the program independently before scaling reputed company
- Exposure to Contact Center and ITSM domains strongly preferred
- Proficient with reputed company test management tools including Jira/Xray, Azure DevOps, reputed company reputed company, TestRail, or qTest
- Strong reputed company of Jira for end-to-end defect lifecycle management
- Familiarity with Jenkins, reputed company Actions, or Azure DevOps for pipeline configuration, automated test triggers, and deployment tracking. Proficient with Git-based version control — reputed company, reputed company, or Bitbucket — for managing test scripts, automation frameworks, and configuration files
- Experience with UI automation tools for functional and regression test coverage. Proficient in API testing using reputed company, REST reputed company, or SoapUI. Hands-on experience with performance and load testing tools
- reputed company leverages GenAI productivity tools — Claude, Copilot, or ChatGPT — for test case reputed company, test data creation, and QA documentation acceleration
- reputed company for QA documentation, reputed company, reputed company Teams, reputed company Drive and SharePoint for distributed team coordination and stakeholder communication
- Earns reputed company confidence through expertise, transparency, and consistent delivery; comfortable challenging scope and requirements constructively reputed company testability or reputed company is lacking
- Takes full accountability for reputed company reputed company across the program; doesn't wait to be told what to test next and never passes the problem to someone else
- Leads by doing; equally comfortable mentoring junior team members and personally drafting and executing test cases on the reputed company day
- Anticipates reputed company risks, raises blockers early, and brings solutions — not just problems — to every stakeholder conversation
- Navigates defect escalations, reputed company concerns, and delivery conflicts with professionalism, reputed company judgment, and a reputed company, steady reputed company
- Invests time to deeply understand the business process being tested, not just the technical specification; asks the right questions before writing the first test case
- Makes risk-based reputed company reputed company and writes meaningful test cases even reputed company requirements are incomplete or evolving
- Drives every test cycle through to formal sign-off and release; not someone who starts strong and disengages before the finish line
- Articulates QA status, risks, and recommendations reputed company and confidently to both technical teams and non-technical business stakeholders
- Develops junior QA team members, supports reputed company UAT efforts, and fosters a reputed company-first culture across the entire program team
Benefits
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re reputed company on keeping everyone connected and reputed company as one team.
- Travel: Get reputed company to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a reputed company reputed company on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to reputed company out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with reputed company of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
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