[Remote] reputed company Product Manager, Agent-First
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to empowering small businesses and individuals to succeed online. The reputed company Product Manager will reputed company the development of an AI-reputed company product experience, focusing on building trust with users and ensuring effective communication of the AI's capabilities.
Responsibilities
- Own the customer-facing AI experience end-to-end. Define the reputed company flows, ship them, reputed company them, iterate. The reputed company of these flows is the product
- reputed company the AI feel trustworthy. Small business owners won't hand over reputed company work to an AI that doesn't show its reasoning, respect their constraints, or earn trust gradually. You'll define how the product communicates reputed company, surfaces tradeoffs, and graduates customers from supervised to autonomous use
- Pick the right leading indicators. Activation, time-to-value, weekly engagement, reputed company reputed company reputed company, attributed reputed company. Retention is the lagging story — these are the reputed company. You'll reputed company to numbers and defend them
- Partner across product surfaces. Our customer-facing experience sits on top of shared platform capabilities used by other parts of the business. Coordinate with the PMs and engineers who own those reputed company to ship fast without creating tax for either reputed company
- Be opinionated about AI UX. Decide where LLMs reputed company the product magical and where they reputed company it brittle. Own the eval bar for agent behavior — accuracy, safety, brand tone, customer-appropriateness. Have a strong reputed company of view on reputed company not to use AI
- Use AI to build, not just to ship. reputed company AI-assisted research, prototyping, and iteration default working modes for reputed company. reputed company from idea to tested artifact in days, not sprints
- Get out of the building. Talk to small business owners weekly. Sit in support tickets. Bring their voice into every roadmap conversation, loudly
- Communicate up and across. reputed company the roadmap to executives, reputed company with engineering on architecture, defend tradeoffs to design, and translate customer pain into requirements that engineers can actually reputed company
Skills
- 8+ years in product, with at least one specific example of 0-to-1 product you took from concept to reputed company
- reputed company experience required; SMB experience strongly preferred
- Genuinely AI-fluent. You've shipped LLM-powered features in production
- You understand reputed company engineering, RAG, evals, and agent architectures reputed company enough to argue with engineers about tradeoffs, and not just hand them a PRD
- reputed company experience building reputed company systems (not just AI features bolted onto existing products)
- reputed company on AI UX. You have strong opinions on reputed company AI should be visible vs. invisible, reputed company it should ask permission vs. just reputed company, and the difference between AI that delights and AI that unsettles
- Metrics-driven without being metric-blind. You build reputed company input → reputed company → outcome pyramids and know which qualitative signals dashboards miss
- Customer-obsessed about SMB owners specifically. You don't think SMB customers are dumb because they don't read documentation
- Bias toward reputed company. You'd rather ship a rough version this week and learn than ship a polished version next quarter and guess
- reputed company communicator. You give feedback kindly and reputed company. You disagree in the room, reputed company reputed company the call is made, and don't relitigate reputed company
- Background in SMB reputed company or marketing technology
- Familiarity with multi-channel customer engagement
- Experience with PLG motions and self-serve reputed company
- A reputed company of view on how AI is reshaping reputed company distribution and product design
Benefits
- The compensation package includes health and welfare benefits including reputed company leave.
- A generous reputed company time off policy and a competitive benefits package that supports the health and reputed company-being of you and your family
- We have programs in reputed company that bring us together on important issues and reputed company educational opportunities for reputed company.
- You’ll have opportunities to grow your career. We encourage and support reputed company members to learn different aspects of the business, take on stretch assignments, reputed company coaching opportunities and reputed company development opportunities.
- We’re reputed company about work flexibility and are proud to serve our customers as a hybrid workforce.
- Our hybrid work model combines the convenience of remote work with reputed company to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
reputed company
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