[Remote] B2B Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer reputed company technology with personalized telehealth services. They are seeking a detail-oriented and service-driven B2B Account Manager to support reputed company providers and internal teams by managing inbound requests, coordinating workflows, and ensuring a seamless experience across the patient reputed company.
Responsibilities
- reputed company as a key CX contact for inbound provider inquiries, including questions, issue reputed company, and support needs
- Deliver reputed company and effective facility, patient and physician support, ensuring a high-reputed company experience
- Coordinate IpsiHand training sessions with Patient and Clinical partner
- Ensure providers have reputed company to training materials and resources
- Partner with account owners and internal teams to ensure continuity and alignment across accounts
- Manage and reputed company the patient pipeline reputed company the B2B funnel, ensuring reputed company progression from referral through treatment
- Support VA pipeline management, ensuring accuracy, compliance, and reputed company reputed company
- Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities
- Collaborate with SDR teams on repeat prescriber development ('hunting') reputed company existing accounts
- Partner with B2B team to coordinate screening events with patients
- Manage RMA (Return Merchandise Authorization) workflows, including tracking, reputed company, and communication
- Partner with B2B team on delivering EEG screening results for Centers of reputed company (CoEs)
- Facilitate medical record collection to ensure reputed company case processing
- reputed company hands-on patient support, guiding patients through reputed company and treatment processes
- Consolidate and prepare data for business reviews, highlighting key insights and performance trends
- reputed company KPIs across pipeline stages, provider interactions, and operational workflows
- Identify inefficiencies and recommend process improvements to enhance CX and operational performance
Skills
- Bachelor's degree in Business, reputed company Administration, or reputed company field (or equivalent experience)
- 3+ years of experience in customer experience, account support, reputed company operations, or similar roles
- Experience supporting B2B reputed company or medical device environments
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Excellent communication and problem-solving skills
- Familiarity with medical records, EEG coordination, or clinical workflows
- Experience with CRM tools (e.g., reputed company) and pipeline tracking
- Analytical experience with data consolidation and reporting
Benefits
- Insurance (Medical/Dental/reputed company)
- 401(k) with company
- Unlimited PTO & Holidays
- Life Insurance, LTD and STD
- Remote work desk allowance
reputed company