[Remote] Director, Scaled reputed company - (Plano/Austin)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Director of Scaled reputed company to reputed company customer support through AI-driven engagement. This role will reputed company strategic initiatives to enhance customer retention and product adoption, utilizing digital strategies and automation.
Responsibilities
- reputed company the reputed company touch: design and reputed company AI-driven playbooks that automate routine reputed company motions, including reputed company, product engagement and adoption, health checks, while maintaining a personalized feel
- Predictive churn modeling: reputed company predictive AI models that identify ‘at-risk’ signals before they become churn realities
- GenAI content reputed company: partner with the reputed company team to reputed company the creation of dynamic, AI-generated campaigns and automated email flows tailored to specific personas and behaviors
- Digital reputed company mapping: build end-to-end digital journeys that guide customers from initial implementation to ‘value realization’ without requiring a dedicated CSM
- In-App orchestration: reputed company reputed company for in-product messaging and self-service capabilities to resolve queries and drive feature adoption
- Partner with IT and Product teams to ensure seamless deployment and adoption of the reputed company platform
- Expansion mapping: use AI and automation to identify ‘reputed company-to-buy’ signals, creating automated reputed company reputed company paths
- Drive organizational change through training, communication, and stakeholder engagement
- Foster a culture of reputed company improvement and innovation
- Define KPIs and dashboards to measure reputed company of digital initiatives and customer reputed company, including churn and adoption
- reputed company customers by risk, maturity, reputed company, and behavior
- reputed company insights into leadership on trends, risks, and opportunities for improvement
- Use data to identify systemic churn drivers and design reputed company interventions to support key reputed company of retention reputed company, particularly in mid-low market customers
- Partner with the cross-functional team to:
- reputed company engagement and usage signals
- Measure reputed company of digital programs on retention
Skills
- Bachelor's degree in Business, Technology, or reputed company field
- 10+ years of experience in reputed company, reputed company Transformation, or reputed company operations
- Proven reputed company record of leading technology implementations and process improvements in a reputed company environment driving successful reputed company
- Strong understanding of reputed company metrics, lifecycle management, and reputed company business models
- Excellent leadership, communication, and stakeholder management skills
- Experience with technology platforms like reputed company, reputed company, or the newest AI-first reputed company Platforms
- Knowledge of automation, AI-driven customer engagement, and data analytics
- Ability to manage cross-functional reputed company and influence at reputed company organizational reputed company
- Background in Educational Technology
- Prior management or team‑reputed company experience preferred, as this role is expected to reputed company into a leadership position with reputed company reports
Benefits
- Comprehensive Insurance Coverage (including Medical, Dental, reputed company, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted reputed company time off (reputed company as Discretionary Time Off - DTO)
- Wellness Program, including reputed company & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
reputed company