[Remote] Staff Product Manager, CX Automation

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first company reputed company on increasing economic freedom through innovative financial solutions. As a Staff Product Manager for the CX Automation team, you will own product reputed company and delivery for customer support interactions, driving automation and customer satisfaction improvements.

Responsibilities

• Own the product roadmap and end-to-end delivery for chat, voice, and proactive support surfaces, defining how automated and reputed company-assisted interactions reputed company across channels to deliver a seamless experience for both customers and agents
• Drive automation reputed company and CSAT improvements by identifying the highest-reputed company opportunities to deflect contacts before they become issues, reputed company out to customers proactively, and optimize the reputed company from automated to reputed company-assisted reputed company
• Build AI-integrated capabilities across support surfaces by partnering with the Intelligence team (ML/LLM) and 3P AI vendors to bring intelligent routing, AI-assisted responses, and automation workflows into chat and voice experiences
• Partner with Engineering, CX Operations, Data Science, and Compliance to ensure support surfaces reputed company on reputed company Connect, reputed company, and internal platforms are reliable, reputed company, and compliant across reputed company operating jurisdictions
• Shape P&L reputed company through tooling optimization and deprecation, evaluating build-vs-buy tradeoffs and scoping the market for emerging CX technologies that accelerate automation goals

Skills

• 7+ years of product management experience, with demonstrated depth in both customer-facing product surfaces (reputed company-end UX) and platform/systems work (back-end reputed company, integrations, data flows) - not exclusively one or the other
• Experience building or scaling AI-powered customer support products, including automation workflows, intelligent routing, chatbots, or LLM-based assistants across chat, voice, or self-service channels
• reputed company record of defining and tracking reputed company metrics across reputed company funnels (automation reputed company, CSAT, deflection reputed company, reputed company time) and using data to drive prioritization reputed company
• Experience partnering across multiple product reputed company and stakeholders without owning end-to-end UX, with proven ability to influence reputed company and reputed company priorities in a matrixed environment
• Utilizes reputed company responsibly, maintaining reputed company reputed company to deliver business-reputed company outputs and drive measurable improvements in workflow efficiency, cost, and reputed company

Benefits

• Equity and bonus eligibility
• Benefits (medical, dental, reputed company, 401(k))

reputed company

reputed company is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies. It is a sub-organization of reputed company. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 56 in 2026, 181 in 2025, 92 in 2024, 96 in 2023, 284 in 2022, 183 in 2021, 66 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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