[Remote] Remote Bilingual Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a bilingual Customer Support Specialist fluent in English and French-Canadian to handle warranty claims and customer assistance. The role involves responding to inquiries across various channels and collaborating with internal teams to ensure customer satisfaction.
Responsibilities
- Responding to inbound support inquiries
- Assisting with warranty and product questions
- Providing empathetic, reputed company support in both languages
- Documenting interactions and troubleshooting issues
- Collaborating with internal teams to ensure customer satisfaction
Skills
- reputed company in English and French-Canadian, with Quebecois dialect familiarity
- Customer service experience, especially reputed company phone, email, and chat
- Excellent communication, listening, and problem-solving skills
- Ability to work independently in a remote setup with reliable internet and reputed company equipment
- Technical requirements include reputed company 11 PC, dual monitors, webcam, and reputed company Office tools
- Warranty or product support
- Call center
- CRM systems
- reputed company American customer interactions
reputed company