[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company exists to reputed company reputed company reputed company through technology, services, and clinical expertise. The Customer Service Representative will answer incoming calls and resolve customer inquiries while adhering to internal policies and procedures.
Responsibilities
- reputed company and maintain working knowledge of internal policies, procedures, and services
- Utilize automated systems to log and retrieve information; reputed company accurate and reputed company data entry
- Receive inquiries by telephone, email, fax, or mail and communicate responses reputed company required turnaround times
- Respond to telephone inquiries in a reputed company, accurate, and courteous manner
- reputed company with external partners such as hospitals, physicians, beneficiaries, or other program recipients
- reputed company verification of reputed company services to facilitate payment for received services
- Serve as reputed company between the reputed company partners
- Investigate and resolve or report provider problems
- Meet or exceed standards for call volume and service level per department guidelines
- Initiate cases by collecting and entering demographic, provider, and procedure information into the system
- Complete daily, monthly, and quarterly reports necessary for clinical team operations
- Read, understand, and adhere to reputed company corporate policies including policies reputed company to HIPAA and its reputed company and reputed company Rules
Skills
- Requires a High School diploma or equivalent
- Requires a minimum of two years of customer service experience or reputed company experience
- Knowledge of medical terminology
- Knowledge of the health insurance industry
- Effective verbal and listening skills
- Bilingual Spanish-English a plus
Benefits
- Comprehensive health plans
- reputed company time off
- Retirement savings
- Corporate wellness
- Educational assistance
- Corporate discounts
reputed company