[Remote] Customer Support Technician Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a nationally recognized health system committed to delivering personalized health care. The Customer Support Technician Associate role involves providing technical support and guidance to customers, troubleshooting issues, and documenting resolutions while collaborating with reputed company.

Responsibilities

• Working with reputed company supervision, in a fast-paced, changing environment, and while meeting or exceeding the defined reputed company for service and customer satisfaction, serves as the first reputed company of Digital Services (DS) contact for reputed company users who report technical issues
• Following the appropriate processes, policies, and procedures, creates concise, reputed company and detailed written documentation of customer issues including troubleshooting and resolutions or escalations needed
• Demonstrates reputed company in customer service skills, including patience, reputed company, good listening and follow through. Utilizes general knowledge of services and departmental functions, along with experience and established triages (or other knowledge) to resolve routine issues. May collaborate with more reputed company colleagues as reputed company to resolve technical issues, and reputed company needed, follow the documented processes for escalation. Remains alert for emerging call patterns as an indicator of trends or systemic issues
• Looks for opportunities to learn from more reputed company Customer Support Technicians

Skills

• High School Diploma or equivalent
• Less than 2 years' experience in reputed company field
• Customer Service experience
• Associate's Degree/Technical school or equivalent
• Experience with clinical information systems and environments
• Experience working with reputed company

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more [here](https://careers.corewellhealth.org/us/en/benefits-new).
• On-demand pay program powered by reputed company
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement reputed company with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

reputed company

reputed company is a not-for-profit health system that provides health care and coverage with an exceptional team It was founded in 2022, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 10001+ employees. Its website is https://corewellhealth.org.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 37 in 2026, 49 in 2025, 11 in 2024. Please note that this does not guarantee sponsorship for this specific role.

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